Sr Receptionist

Company Description Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

• Schedule: Monday - Friday 9:00am - 6:00pm

The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties:

(* denotes an “essential function”) *Perform work in reception according to established procedures *Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner *Welcome clients and visitors to the office with warmth and professionalism *Notify employees of visitor arrival and answer questions

*Guide clients and visitors with appropriate instructions and hospitality for their needs *Provide high level, front of house services to clients and visitors *Utilize appropriate logs and/or tracking software for all assigned work *Meet contracted deadlines for accepting, completing, and delivering work assignments

*Communicate with peers, supervisor or client on job or deadline issues

• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required

May train more junior staff members

• Assist office services or other peer teams with workload, as needed

Complete other administrative tasks as assigned by management

• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualifications:

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years’ experience preferably in a legal, banking or large corporate environment Reception, switchboard or administrative assistant experience preferred Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently

Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools Familiar with general office procedures to meet and maintain client satisfaction

Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely manner Strong attention to detail with good organizational skills and emphasis on accuracy and quality Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude Must be able to interact effectively with multi-functional and diverse backgrounds Additional Information The rate of pay for this role at the noted RRD location is $26.00 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans

Department: Legal & Document Processing