Job Details
Job Description
At SeaWorld, we're passionate
about:
caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors.
Join us and play an important part on our incredible team!
What you:
get to do: You’ll help lead and inspire a team to deliver great guest
experience:
s from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also: Provide and lead team to deliver superior guest service Ensure excellent customer service by responding to customer
requirements:
, expectations, and needs Regularly keeps ambassadors motivated and energized Open and close facility in accordance with established procedures Follow up on daily operational needs and communicate all facility issues as appropriate Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment Carry out supervisory
responsibilities:
in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems Ensure meal and rest periods are provided to ambassadors as required by Company policy Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day) Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor Monitor safety of ambassadors and merchandise facilities Sign off on customer refunds up to $50.00 Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location Oher duties as assigned Occasionally assist other locations and areas in the park as needed What it takes to succeed: At least 18 years of age High school diploma or equivalent Previous Assistant Supervisor
experience:
at a theme park preferred Outgoing, able to provide great guest service and interact favorably with public Ability to self-motivate as well as motivate ambassadors Strong basic math and cash handling
skills:
Basic knowledge of computers with ability to work with Windows-based software Basic knowledge of financial terms for revenue department Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred) Strong written/verbal communication
skills:
Able to handle multiple tasks in a fast-paced work environment Able to stand, sit and/or walk for prolonged periods of time The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability
Benefits:
Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL
OPPORTUNITY:
EMPLOYER.:
ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable
experience:
s to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.
