Product Safety Manager

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.

• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.:

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI Travel Requirement: 30%-40% travel required.

Role Description:

The Product Safety Manager will work cross-functionally with Operations, Business Stakeholders, Legal, and the Merchant Success teams. This person should be able to successfully operate with high autonomy, both strategically and tactically. The Product Safety Manager is required to be aware of the requirements, regulations and developments/best practices as related to regulatory compliance, quality assurance and product/food safety as it applies to the food and other consumable products in the distribution industry. The position is responsible for ensuring that the processes, procedures, documentation, and training are adequate to maintain regulatory compliance and product/food safety and quality from receiving through delivery. This role will be expected to provide hands-on leadership, support, program development, and training to field personnel and will operate as the primary contact. It is essential to have technical knowledge, interpersonal and leadership skills to influence and guide change. This role reports to the Senior Manager, Product Safety, who also serves as the backup for this role.

What you’ll do:

• Implement operational site programs and processes for receipt, storage, transportation, and disposal of food and other applicable consumable products (as needed) to ensure customer safety, regulatory compliance and customer success.
• Develop and enhance Product/Food Safety & Compliance Operations programs for existing and emerging businesses.

Write policies, standards for existing and emerging businesses; create and implement training programs to deliver regulatory compliance execution at the site & network level.

• Conduct a risk assessment and develop a road map for operational processes, design and execute compliance and product safety interventions, leverage auditing mechanisms, and analyze regulatory impacts of business models.

Enable scalable business solutions. Work independently with Site and Regional Ops Leadership to ensure product/food safety and compliance to the regulatory and customer requirements.

• Develop business metrics to track compliance and process effectiveness; using data to identify compliance trends.

Continuously identify and communicate improvement opportunities.

• Provide 24x7 support to field operations for issues involving the food safety and/or inventory, receiving and merchant systems.
• Leads the development, maintenance, and execution of the product safety and quality management system across all sites. Oversees internal audit programs, training, recall coordination, and the continual improvement of systems to ensure product safety, legality, and regulatory compliance.

Other duties/responsibilities as necessary.

What you’ll bring to the table:

Requires 30%-40% travel. Bachelor's degree in food science, Nutrition, Chemistry, Biology, or related field. 5+ years of experience managing Product/Food Safety, Compliance and Quality in a large-scale distribution, retail, grocery, food service, or manufacturing environment. Knowledge of Product safety regulations (local, state, FDA, USDA).

Certified Professional-Food Safety, Registered Environmental Health Specialist, Sanitarian, PCQI. HACCP plan development experience (basic and/or advanced HACCP training). ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $94,193 - $156,988. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

Perks & Benefits:

Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Paid Holidays & Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.