UC Building Operations Manager - University Center

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: UC Building Operations Manager - University Center Job Category: Academic Staff Employment Type: Regular Job Profile: Customer Service Manager

Job Duties:

The University Center at the University of Wisconsin-Whitewater seeks a UC Building & Operations Manager (Customer Service Manager, DS015). Position Summary: The Operations & Events Manager oversees customer and guest services of the University Center (UC) Audio/Video Assistant (Tech Crew) and Building Operations Assistant (Setup Crew) teams that support the daily operations of the UC, including the implementation of operational procedures and proper staffing to ensure effective customer service and achievement of overall unit goals and objectives.

Job

Responsibilities:

• Manages the daily operations for the University Center, UC Mall area, Esker & Drumlin dining hall complexes, and additional event spaces campus wide.

Requires prioritization of multiple requests as well as knowledge of campus policies, facilities, room set ups, audio-visual, and catering. Directs and audits customer/guest services that support daily operations and ensures customer service objectives are met: Hire and supervise and evaluate Audio/Video Assistants (8-10) and Building Operations Assistants (10-12) Train student staff and UC professional staff on the programming and operation of event management technologies, related audio, lighting, Audio/Video (A/V), and presentation systems and software Conduct weekly staff meetings and trainings for Audio/Video Assistant (Tech Crew) and Building Operations Assistant (Setup Crew) Assist with events sponsored by the UC, and help to facilitate fall, spring, and summer trainings, for student employees Participate and facilitate ongoing A/V and lighting technology professional development Implement operational procedures, methods, and policies to achieve established goals, meet policy and building code compliance

requirements:

, and ensure outstanding customer service: Assist with UC facility general quality control (spot check setups, signage, cleanliness, postings, and other items as needed) Assist in providing event advising with campus stakeholders (as required) Assists with movable equipment inventory Responsible for ongoing emergency response training and communication with UC staff, as well as ensuring safe working and event conditions.

• Assist with event support when reservation volume indicates additional staffing or expertise is needed Develops, schedules, implements, and evaluates operational procedures and work plans to align with strategic direction for the UC Building Operations units: Serves as the resident steward for UC, Drumlin, and Esker A/V systems Manages the operation and maintenance of sound, lighting, audio visual (A/V) and other technical presentation systems Be proficient and manages ongoing trainings for 25 Live room scheduling system and serve as emergency backup to the Operations & Events Manager as needed Duties include lifting A/V and lighting equipment, working at heights, working on aerial lifts, and driving university vehicles Participates as a member of the University Center Staff Facilitate weekly Building Use, staff, and other meetings as assigned Serve on committees and events as assigned, ie: UC Building Use, UC Staff, UC Programming, SOAR, Preview Days, Warhawk Welcome, etc. Additional

Responsibilities:

• Assists the University Center Assistant Director of Operations with implementation and monitoring of related annual budgets in line with goals and objectives.
• Responsible for generating invoices and collecting revenue for room rentals and guest services Monitors the unit operating budget and approves expenditures for reservations Serves as the primary backup to the Assistant Director of Operations.

Completes other duties as assigned This position may require the responsibility to work nights and weekends as directed. Supervision Received: General supervision is received from the Assistant Director of Operations of the James R. Connor University Center. Supervision Exercised: Direct Supervision is exercised over student staff of Audio/Video Assistants (8-10) and Building Operations Assistants (10-12) This

description:

attempts to indicate the kinds and of

responsibilities:

given this position and shall not be construed as defining all specific duties and

responsibilities:

of this position. It is not intended to limit or modify the right of supervisors to assign, direct and control the work of their employees. Statements of employee duties are not intended to exclude other duties not mentioned that are of similar kind or level of responsibility. CONDITIONS OF APPOINTMENT: University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position.

Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization Key Job

Responsibilities:

• Provides operational and strategic guidance to all unit staff Implements operational procedures, methods, and policies to achieve established goals, meet compliance

requirements:

, and ensure effective service Identifies, develops, and facilitates staff training opportunities Develops and schedules unit operational work plans May create and monitor the unit operating budget and approve expenditures Directs and audits customer services and/or retail program operations to ensure customer service objectives are met Department: The University Center

Compensation:

Well-qualified candidates can expect a starting salary within the range of $50,000 - $55,000 commensurate with the candidate's

education:

, related

experience:

, and

qualifications:

UW System employees receive an excellent benefit package. To learn more

about:

the UW System's comprehensive benefit package, review the UW System Employee

Benefits:

Brochure.

Required Qualifications:

Bachelor’s degree in Business, Hospitality Management, Operations, Communications, Arts Management, Safety Studies, Audio Engineering, or related field. OR 4+ years of professional audio, Audio/Video (A/V) system, and lighting installation, maintenance, and operation

experience:

Experience:

and technical knowledge of operation and maintenance of audio, lighting, and A/V technologies A Driver’s License from Wisconsin or a neighboring state; or the ability to obtain one upon the start of employment

Preferred Qualifications:

Experience:

in advising, and implementing purposeful safe events

Experience:

in a higher

education:

work environment

Experience:

supervising student employees Training/teaching

experience:

Experience:

working with multicultural, and first-generation, those with varying socio-economic backgrounds, and/or underrepresented populations Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

Experience:

with 25Live or other event management software applications Knowledge/awareness of Universal Design principles and best practices Knowledge,

Skills:

, and Abilities: Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds. Willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills. How to Apply: Only complete application packages will be considered.

This includes online submission of the following documents: Cover Letter Resume Name and contact information for three professional references Contact Information: If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu.

For questions regarding this position, please contact: Joellen Shelton sheltonj@uww.edu To Ensure Consideration: Applications received by December 30th, 2025, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

CAMPUS INFORMATION: UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher

education:

programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels.

Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and

education:

The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment.

The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place. ORGANIZATION INFORMATION: The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin (https://www.wisconsin.edu). Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential.

In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a). Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment.

A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment.

When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked. The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

UW IS AN EQUAL:

OPPORTUNITY:

EMPLOYER: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies.

We are committed to building a workforce that represents a variety of backgrounds, perspectives, and

skills:

, and encourage all qualified individuals to apply. The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live.

Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy.

The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.