IT Support Specialist

ABOUT THE ROLE:

Voltage Park is hiring an IT Analyst to support our growing organization. This is an onsite role based in Redmond, WA. You’ll focus on device management, onboarding and offboarding, and day-to-day IT support while also assisting with identity and access management and security standards. You’ll be part of our newly established Seattle-area office, helping ensure the technology and workspace continue to run smoothly as the team settles in.

This position is a great fit for someone who enjoys helping colleagues solve technology problems, is comfortable with multiple operating systems, and wants to grow their skills in a modern IT environment. This is an on-site role based out of our Redmond, Washington office.

WHAT YOU’LL DO:

• Support onboarding and off-boarding workflows in coordination with business teams.
• Manage the full lifecycle of laptops and workstations across Windows and macOS using JumpCloud MDM.
• Support identity and access management processes, including enforcing Role-Based Access Control (RBAC) standards.
• Partner with Security to apply policies around encryption, MFA, patching, and compliance monitoring.
• Support collaboration tools including Google Workspace, Slack, and internal documentation systems.
• Provide tier-2 technical support for employees, escalating when necessary to the Security team.
• Track, prioritize, and resolve IT requests. - Maintain IT documentation and create resources to help employees solve common issues.
• Participate in IT initiatives such as endpoint security improvements, device imaging, and access automation.
• Provide onsite IT support in our newly established Seattle-area office, ensuring systems and equipment remain reliable as the office ramps up.

WHAT WE’RE LOOKING FOR:

• 3+ years of experience in IT support, IT analyst, or a similar technical role.
• Strong knowledge of Windows and macOS systems.
• Experience with identity and access management platforms (e.g., JumpCloud, Okta). - Familiarity with MDM solutions and enforcing device security policies.
• Solid troubleshooting skills across devices, networks, and SaaS platforms.
• Knowledge of networking basics such as VPNs, DNS, and firewalls. - Familiarity with ticketing or workflow systems such as Jira, Linear, ServiceNow, or Zendesk.
• Clear and confident communication skills with both technical and non-technical colleagues.
• Ability to document processes and create useful self-service guides.

NICE TO HAVE:

• Experience working in a fast-paced or high-growth environment.
• Exposure to compliance frameworks such as SOC 2 or ISO 27001.
• Experience supporting engineers or technical teams.
• Exposure to Atlassian tools (Jira, Confluence) for IT request tracking and documentation.
• Familiarity with 1Password or other enterprise password managers.
• Experience with Linux systems.

WHY JOIN VOLTAGE PARK:

As an IT Analyst at Voltage Park, you’ll be the first line of support helping employees stay productive and secure. You’ll work with a modern IT stack, contribute to smooth onboarding experiences, and build your skills in device management and SaaS administration. You’ll also play a key role in supporting our new Seattle-area office during its early growth phase. This is a strong opportunity to grow in IT, gain experience with modern security and compliance practices, and make an immediate impact in a collaborative environment.

Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter.