Patient Services Representative - PRN - Days - Local Travel required

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift Day (United States of America) PRN (as needed) - Local travel is required to North Fulton, Woodstock, Avalon Health Park, Cherokee Health Park Join our team as a Patient Services Representative for our Rehab department, where you’ll be the first point of contact for our patients, delivering exceptional customer service and supporting the daily operations of our front office.

This role involves pre-registration and registration of new patients, scheduling appointments, and providing essential clerical support. You’ll be cross-trained in all front desk functions to ensure seamless operations. As a compassionate and empathetic advocate for our patients, you’ll gather accurate demographic, financial, and insurance information necessary for billing and collections.

You will also conduct thorough screenings for workers’

compensation:

, Medicare, Medicaid, and managed care patients, ensuring compliance with pre-certification and eligibility

requirements:

Core

Responsibilities:

Customer Service Excellence: Greet patients and visitors with a warm, professional demeanor.

• Manage incoming calls and route them to the appropriate parties.
• Assist physicians and their staff to expedite scheduling and pre-registration processes.

Registration & Insurance Management: Interview patients to gather complete demographic and insurance information, ensuring accuracy in the registration system. Verify insurance coverage and

benefits:

, clearly communicating details to patients.

• Coordinate the collection of estimated patient liabilities and co-payments.

Administrative Tasks: Prepare patient charts and maintain organized documentation.

• Handle cash and receipts in accordance with WellStar policies, ensuring accurate end-of-day reconciliation.
• Maintain confidentiality of patient information per HIPAA regulations.

Data Tracking & Reporting: Track and report financial and clinical statistics as required. Utilize EPIC and OP Rehab EMR systems for patient management and billing processes.

• Assist in troubleshooting any registration interface issues with IT.

Collaborative Support: Work effectively with co-workers and management to maintain a positive work environment.

• Maintain

education:

al records and document departmental meetings as needed.

Qualifications:

Education:

High school diploma or equivalent.

Experience:

Minimum of 2 years in a healthcare setting with front office

responsibilities:

, including insurance verification.

Skills:

Proficient in typing and data entry. Strong understanding of insurance terminology, pre-certification processes, and medical terminology (ICD-10 knowledge preferred). Familiarity with Microsoft Office and routine office equipment. Excellent communicat Join us and discover the support to do more meaningful work—and enjoy a more rewarding life.

Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality.

Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.