Lead Employee Residence Night Coordinator - Grand Canyon South Rim

Overview

Live. Work. Explore. as a part of our Administrative/HR team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Lead Employee Residence Night Coordinator to Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary:

To oversee the employee resident coordinators, provide cleaning services, cleaning, maintenance, and enforcement of company policy in assigned housing areas.

The Details:

Position Type: Full-Time, Year-Round Pay: $18.45 per hour

• Schedule: 3pm - 12 am (subject to change). Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style) Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Benefits:

Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs

Perks:

Free Grand Canyon National Park pass Rec Center – Fitness Equipment, Computers, and Free WiFi Paid Day off on your birthday Discounted mule rides Free Grand Canyon Railway Train Rides Retail, Lodging and Travel Discounts

• Planned employee trips and activities

$350 Referral Bonus Program The adventure of a lifetime!

Responsibilities:

• Oversee the work of the night residence coordinators, including assigning tasks, providing guidance, and input on job performance and evaluations.
• Oversee and clean employee housing facilities and areas, including but not limited to dormitory rooms, employee cabins, apartments, houses, vacant trailer sites, washrooms, laundry rooms, hallways, storage rooms, porches & entryways, common areas, and maintain grounds in assigned areas.

Serve as the primary liaison between the employee residence attendant and high levels of management.

• Provide training in procedures and best practices to maintain consistency in daily tasks.
• Provide guidance and direction in resolving more complex or sensitive resident issues or conflicts.
• Lead or coordinate special projects related to resident housing programs.
• Oversee and provide transportation services to employees and assist with moving furnishings, employee belongings, and disposing of trash as needed.

Check in new arrivals following the proper check-in process, including greeting new employees; completing check-in paperwork, giving them a tour of the grounds and facilities, and explaining house rules to them when the resident coordinator is not available. Foster a positive community among residents. Create engagement activities at the residential units.

• Adhere to all safety, risk management policies and procedures, including wearing required personal protective equipment while performing tasks.

Inspect individual rooms, cabins, trailer sites or apartments as residents move or terminate employment to ensure the space is clean and free of damage. Turnover vacant units as soon as possible to prepare for the next resident.

• Responsible for checking other residential units and ensure employee housing policies and procedures are adhered to.
• Conduct pre-arrival room inspection process and complete turnover checklist.

Respond to lock out requests.

• Report maintenance problems and other needed work in employee housing facilities including paint requests, carpet cleaning, etc.

Submit requests for supplies through the Resident Administrative Assistant. Contact Fire & Security and/or National Park Service Rangers as necessary for medical and/or security situations.

• Follow necessary steps to support Fire & Security during fire alarms sounds.
• Adherence and enforce employee housing policies and procedures including quiet hours are adhered to by all residents.
• Perform other duties as assigned.

Qualifications:

Excellent communication skills with the ability to confidently and tactfully interact with a diverse group of people. Possess or obtain a valid Arizona’s Driver’s License within 30 days of hire and comply with the Xanterra South Rim Company Vehicle Policy. Ability to recognize maintenance and safety related hazards.

Must have the ability to work independently with limited supervision. Must have the ability to lift and carry up to 50 pounds. Must have the willingness to work varied hours including nights and weekends. Must be able to perform outside tasks under adverse weather conditions including wet and icy surfaces.

Must have a good attitude, good judgment, flexibility and diplomacy.

Physical Requirements include:

Constantly: Stand, bend, lift/carry up to 10lbs, push/pull up to 12lbs. Frequently: Walk, handle, reach, lift/carry up to 20lbs. Occasionally: Sit, climb, crawl, squat/kneel, lift/carry over 100lbs, push/pull up to 100lbs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.