Cruise Director | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Cruise Whitsundays

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10 modern, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at three islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises to our sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role

We are currently seeking a motivated and experienced candidate to join the team on a permanent full-time basis as a Cruise Director. This role is responsible for supervising the on-board hospitality operations, overseeing the Food & Beverage service, and enhancing the overall guest experience.

Key responsibilities include, but are not limited to:

• Leading by example to deliver exceptional guest experiences and consistent service.
• Ensuring high team performance and professional presentation.
• Facilitating performance conversations and appraisals for the Cruise Attendant team.
• Promoting NPS guest feedback cards, ensuring they are issued and returned.
• Addressing guest complaints or issues promptly to maintain a positive guest experience.
• Adhering to operational procedures and WHS requirements.
• Overseeing the stock control of consumables on board and conducting daily reconciliations.
• Promoting Navigator content, including educational and informative posts by crew members.
• Managing the allocated work area and any related tasks.

About You

You will be an experienced team leader passionate about service delivery and high performance, organised, and with a demonstrated positive can-do attitude, motivated to go above and beyond for our guests to create a memorable and unique guest experience.

To be successful in this role, you will be:

• A motivated team leader with a proven track record in hospitality, dedicated to delivering exceptional service and fostering a high-performing team environment.
• Proactive in addressing guest needs and concerns promptly and effectively.
• Skilled in managing time with strong organisational abilities.
• Possessing sound in-water swimming skills and physical fitness.

• Hold a minimum of Elements of Shipboard Safety;
• Certificate III in Hospitality or higher
• Blue Card/ Working with Children's Check
• HLTAID011 - Provide First Aid and HLTAID015 - CPR & Advanced Oxygen Therapy;
• Queensland Responsible Service of Alcohol

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be processed in the order they are received, so don’t delay, apply now!