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Customer Support Specialist | Travel | Remote

Destination Knot
Remote
Cuba and United States
Customer Support Specialist – Travel Industry (Remote)
Location: Remote – USA Based
Schedule: Flexible | Part-Time or Full-Time Options

About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview:
We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities:

    • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
    • Provide accurate information about travel bookings, itineraries, and policies
    • Troubleshoot common client issues and escalate complex matters as needed
    • Maintain up-to-date knowledge of supplier systems, policies, and procedures
    • Follow up with clients to ensure satisfaction and support post-booking
    • Log all communications accurately using internal systems
    • Maintain high levels of professionalism and empathy

Preferred Qualifications:

    • Prior experience in customer service or the travel industry is a plus (but not required)
    • Strong communication skills and ability to work independently
    • Comfortable using online tools, booking portals, and CRM systems
    • Tech-savvy with a quiet, professional home workspace
    • Passionate about helping others and delivering great service
    • Must be 18+ and authorized to work in the United States

What We Provide:

    • Full training and ongoing mentorship
    • Travel agent certification (if desired)
    • Access to travel discounts and perks
    • Supportive online community and tools to help you succeed
$20,000 - $65,000 a year
🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!
Apply Now ->
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