Guarantee Coordinator

Osprey Europe Limited
Remote friendly

We have a fixed term position for our Osprey Europe Headquarters in Poole, Dorset, UK for a:

Guarantee Coordinator

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands via 3 business segments : Health & Wellness that include brands such as Braun®, Vicks®, or Honeywell®; Home & Outdoor with the OXO® family of brands, Hydro Flask® or Osprey®; and Beauty with Hot Tools® or Revlon® for example.

About the role

The Guarantee Coordinator ensures operational excellence in responding to all Guarantee/Aftersales related requests for help covering all of our customers.

What you’ll do in the role


  • Manage all incoming channels to the Aftersales Department within the Kustomer system

  • Primary contact for customer requests for help and ensuring all enquiries are dealt within a sufficient timeframe

  • Escalate any cases as and when required to the Aftersales Manager

  • Assist in the processing and uploading of Secondlife products onto the Website and processing shipments

  • Tracking pack and spare part shipments, liaising with couriers/service providers, creating commercial invoices

Inbound/Outbound Processing:

  • Processing incoming Guarantee related items for repair, replacement.

  • Processing incoming Guarantee related items for repair, replacement.

  • Manage the efficient dispatch and shipping of all spare parts and outbound ‘Guarantee’ related items

  • Ensure all Guarantee related outbound items are accurately labelled and shipped

  • Tracking shipments as and when required

Stock records:

  •  Ensure all customer spreadsheets and databases are kept up to date regularly with accurate data

  • Ensure all stock inventory spreadsheets are updated accurately as and when required

General, including:

  • Maintain an in-depth knowledge of product

  • Highlight and track any new & reoccurring pack quality issues to the Aftersales Manager

What will help you do the job well

🗝 Essential:

  • Experience in Customer Service – Ideally will have at least 2+ years in a Customer Service setting

  • English and German Speaking.

  • Excellent MS Office knowledge (Excel, PPT, Word)

  • Excitement about joining a midsize yet growing company with fast-growing brands!

Nice to have:

  • Knowledge and experience of using systems such as Sage, Oracle desired but not essential.

About you

Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

If you want to join us on this journey you can find out more on www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

What do we offer?

  • 💸 Competitive compensation package depending on experience and skills

  • 👂  Employee assistance counselling line

  • 🎁 Employee discounts on all our EMEA products

  • 💪 Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge.

  • 🏝 Company closure between Christmas and New Year’s

  • 📈 Employee Stock Purchase Plan

  • 👌 The chance to work in an international, diverse, and inclusive environment!

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will reach out to you ASAP for a first informal introductory call.



Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe, and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

This job is closed.