Operations Manager

Company Description

Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.

Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, Norway and China. We are a motivated group of experienced, creative, and forward-thinking professionals. We are connected by our shared passion to create frictionless gear so you can enjoy limitless adventures.

Our promise is to be your relentless ally in every adventure.

Job Description

The Operations Manager is responsible for the day-to-day operations of the organization to ensure efficiency, quality, and productivity. This cross-functional role manages and oversees the warehouse, warranty, facilities and operational systems.  This role optimizes operational processes and their respective teams in the North America region to meet organizational goals and drives continuous improvement. This position will regularly communicate and interact with regional and global teams including Sales, Operations, Marketing, and Finance. 

The Operations Manager has a dual reporting structure to the General Manager – North America and Operations & Logistics Director. This individual must thrive in a fast-paced environment and be capable of prioritizing and managing multiple projects simultaneously. The Operations Manager will work in tandem with various departments and maintain a flexible attitude, supporting all the work that helps in achieving organizational goals.

Position Duties

• Maintain Operations Team staff by recruiting, selecting, orienting, and training employees.
• Monitors performance, coaches and counsels as necessary, addresses performance issues, conducts performance reviews, provides staff with professional guidance and partners with staff in developing professional development plans.
• In partnership with Finance, create and manage annual Operations Department expense budget and ensure cost effectiveness.
• Optimize and maintain workflows between SAP, WMS, B2B, Zendesk, Shopify, and other supported applications.
• Ensure all new software applications and integrations have been thoroughly tested prior to launch and all necessary teams have been trained and SOPs developed.
• Analyze root causes of operational inefficiencies and provide input for resolving and improving the processes and procedures to enhance efficiencies and reduce costs.
• Work with IT team to upload large data sets into SAP and WMS systems and validate for accuracy.
• Liaise with Sales Director to ensure communication network is operating to provide world-class customer service and response times.
• Work with warranty team to measure, track, and report on product repairs and replacements.
• Work with data and EDI teams to implement new EDI trading partners and ensure customer compliance.
• Oversee inbound receiving calendar and ERP accurately reflects product arrival times while ensuring regular communication is occurring to relevant teams. 
• Oversee Duty Drawback programs and data submissions to CBP
• Oversee Canada imports from the US and oversee carrier pricing and contract reviews.
• Assist with carrier contract negotiations and obtain competitive carrier rates in various distribution networks, including Canada.
• Adhere to currently defined shipping lead times for customers and consumers. Identify and optimize areas in need.
• Orchestrate annual physical inventory and ensure compliance with auditing agency.
• Manage 3PL operations and ensure monthly inventory reconciliations are performed and disputed if necessary.
• Responsible for the operation and maintenance of all building systems.
• Supervise maintenance contractors including janitorial, HVAC, and work with property management for both Warehouse and Office maintenance inquiries.
• Enforce high standards of workplace safety and the maintenance and security of the building and meet OSHA, local, state, and federal regulation.
• Demonstrate “nimbility” by providing cross-functional support as needed.

Qualifications

• Bachelor degree, preferably in business administration, logistics, supply chain management or similar; offsetting work experience will be considered in lieu of a degree.
• 7+ years Operations Management experience including direct experience with managing facilities and warehousing operations with at least 5+ years of employee management experience.
• Proven leadership skills, with the ability to manage up and down.
• Knowledge and experience of operations management with a background in wholesale distribution preferred.
• Excellent working knowledge of ERP systems, including company operating system (SAP), all Microsoft Office applications, Warehouse Management Systems, Zendesk, Elastic B2B, and Shopify.
• Ability to understand business requirements to inform system and process improvements and real world experience initiating and implementing those system or process improvements.
• Experience with SaaS solutions, preferably Celigo or JitterBit for various systems integrations.
• Ability to rapidly adjust to changing priorities based on business needs.
• Experience gathering data, documenting processes or functions and translating those into specific requirements and deliverables.
• Must possess excellent communication skills.
• Track record of effective project management with demonstrated ability to work with technical teams, including developers and engineers, to ensure successful integration and implementation of system improvements.

Additional Information

This is a full-time office-based position; located in Broomfield, Colorado. This position comes with a comprehensive benefits package which includes health insurance (medical, dental, vision), retirement match, EAPs, paid time off, community service leave, paid holidays, wellness stipend, gear allowance, and some other great perks. The salary range for this role is $105,000 - $125,000 with the starting salary around the mid point of this range.

Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

NOTE: This job posting is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job.