Pilgrimage Program Administrator

Reports To: Director of El Camino de San Antonio Missions

Schedule: Varied. Monday through Friday 8:30 to 5:00 pm. Must have flexibility to accommodate business needs on weekends and in early mornings, and evenings.  

Status: Full-time

Summary: El Camino de San Antonio Missions nurtures encounters with Jesus Christ through the spirituality of the San Antonio Missions, turning tourists into pilgrims. The Pilgrimage Program Administrator(“Administrator”) plays a key role in El Camino’s mission, exercising substantial discretion and independent judgment in developing, implementing and leading pilgrimages for El Camino de San Antonio Missions. The Administrator is responsible for establishing program structures and fees, creating and approving pilgrimage content and materials, designing schedules and adapting historic and theological resources creating pilgrimage guides suited to specific pilgrimage groups. The Pilgrimage Administrator’s work directly supports the mission of El Camino, impacting its reputation, financial sustainability and evangelization efforts. The Administrator supervises and directs volunteer and docent personnel, manages program budgets and contracts, and advises leadership on strategies for pilgrimages and outreach. 

Position Responsibilities:

• Design and implement strategies to cultivate, engage, and steward pilgrims through the El Camino Pilgrimage Program in support of our evangelization mission including developing fee schedules, determining content and making independent decisions on scheduling and format.
• Research mission history and artifacts to develop creative, original, and educational materials accessible to diverse audiences. 
• Design and implement policies, procedures and strategies for pilgrimage operations ensuring consistency with organizational mission and vision.  
• Serve as primary liaison with pilgrimage stakeholders including: parishes, Archdiocese, volunteers, pilgrims, and partner organizations.
• Supervise and train volunteers; evaluate performance and provide guidance in content delivery and participant engagement. 
• Develop and maintain close relationships with Mission Parishes, National Park Service, Visit San Antonio, San Antonio River Authority, World Heritage Office, and other Catholic and civic organizations to advance the mission and visibility of El Camino. 
• Schedule pilgrimage groups, and events at the Missions and Pilgrimage Center.
• Staff the pilgrimage center to welcome pilgrims as needed.
• Lead and organize pilgrimages, delivering interpretive content, prayers and reflections in a professional, engaging, and creative manner for diverse audiences. 
• Oversee the organization of pilgrimage program materials (guides, passports, certificates, stamps) ensuring program consistency and integrity.
• Prepare and distribute weekly information on Mass times, events, and opportunities for pilgrims.
• Develop and manage annual budgets for pilgrimage programs including contract oversight and resource management. 
• Operate and work within the Pilgrimage Center and the Pope Francis Center assisting visitors to the campus. 
• Become knowledgeable about Archdiocesan, City, and National Park Service events to integrate them into pilgrimage planning.
• Manage volunteer database; research and cultivate volunteer prospects.
• Create volunteer communications, including letters, updates, and acknowledgments.
• Maintain calendars for events, meetings, and deadlines.
• Protect confidentiality of sensitive financial, donor, and organizational information.
• Assist as needed in the Camino Café and Gift shop.  
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.   
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Perform other duties as assigned. 

Minimum Qualifications:

Education:

• High school diploma or equivalent
• Bachelor’s degree preferred 

Experience:

• At least 3 years’ experience managing or having oversite of programs.
• Experience with volunteer and event data bases preferred.
• Experience organizing, coordinating or managing pilgrimages or religious functions.
• Previous ministerial experience preferred.

Licenses & Credentials:

• Reliable transportation
• Valid driver’s license
• Valid vehicle insurance.
• Food Handler’s license (or ability to obtain).

Minimum Knowledge and Skills:

• Ability to make presentations to groups.
• Ability to create and managing budgets.
• Bilingual in English and Spanish preferred.
• Knowledge of the Catholic faith and liturgical practices.
• Excellent written and verbal skills.
• Proficient in Microsoft Office Suite (Excel required).
• Strong presentation skills in group and individual settings.
• Knowledge of POS systems – Square preferred; and volunteer/event databases.
• Ability to interpret financial documents, including profit and loss statements.
• Strong organizational, critical thinking, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment. 
• Familiar with Social media marketing (Facebook, Instagram, X/Twitter, TikTok).

Travel Requirements: Travel requirements for the position includes 20% local.