Join BWH Hotels – Where Passion Meets Purpose
At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.
Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!
Job Purpose
Promotes member development objectives by creating, implementing and directing design programs and initiatives. Ensures hotel owners are meeting established design standards for new applicant hotels, while meeting guest expectations on the product experience.
Key Responsibilities
- Establishes departmental standards, policies and tools by overseeing and directing regional design initiatives.
- Effectively manages relationships and facilitates a high satisfaction with the Design onboarding process. Evaluates, recommends and executes continuous improvements to policies, procedures, guidelines, methods and processes.
- Motivates and develops design staff by assessing strengths and weaknesses and providing appropriate developmental and training opportunities. Implements successful hiring and retention practices.
- Meets financial objectives by preparing annual budgets.
- Maintains quality service by establishing and following company standards.
- Provides operational guidance on duties, service standards and goals.
- Receives tactical direction on new brand initiatives, processes, or plans and facilitates any necessary changes.
- Attracts, retains, motivates and develops staff.
- Exerts a positive impact on revenue generation and/or account management.
Preferred Experience and Education
- Minimum 8 years related, professional level experience in architecture/ interior design for commercial, industrial or institutional facilities, including supervisory/management level assignments. Hotel industry experience preferred.
- Bachelor’s degree in architecture/interior design or related field or an equivalent combination of education and experience.
- NCIDQ certification preferred.
Required Knowledge and Skills
- Intermediate proficiency in Microsoft Office Suite.
- Working knowledge of Smartsheet preferred.
- Strong presentation skills, including the ability to develop executive-level materials (slides, briefing notes, summaries.)
- High level of executive presence, confidence and diplomacy when engaging with senior leaders.
- Financial and budgeting acumen.
- Understands professional environment and knows how to avoid pitfalls.
- Conveys sense of purpose and motivates others to accomplish goals.
- Basic competition, industry and general business knowledge.
- Well-rounded professional know-how to meet technical standards.
- Deals with concepts and complexity comfortably.
- Convinces others, both internal and external to the organization, to accept new concepts and approaches.
- May negotiate elements of Property Improvement Plans specific to each opportunity to gain agreement with stakeholders.
- Resolves defined problems and probes known sources for answers.
- Manages department, single large or multiple projects, programs or processes.
- Makes sound and productive decisions based on analysis, experience and judgment.
Work Location and Schedule
- This is a hybrid position, requiring an onsite presence approximately 3+ days per week at our HQ or GOC office location. Requires 5-day presence once per month during Board week. The office address is 6201 N 24th Parkway | Phoenix | AZ 85024.
- Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time); alternate work hours may be considered.
Travel
- May travel up to 25%.
- Valid driver’s license, serviceable automobile and proof of insurance may be required.
This position is not eligible for immigration sponsorship.
Benefits Summary for Full-Time Employees
· Medical/Dental/Vision available day one
· Vacation/Sick- accruals start day one
· Paid company holidays and personal holidays to celebrate what’s important to you
· 401K - company contribution and match (U.S.)
· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
· Employee discounts/hotel discounts
· Free financial and health wellness programs
· Tuition Reimbursement
Equal Employment Opportunity
BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.