Tour Guide (Portuguese & Spanish-speaking) - Top of the Rock Rockefeller

#parttime

Job Title: Tour Guide 

Reports To: The Tour Guide will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

The SPS team has immediate openings for Tour Guides to come join our team at “Top of the Rock!”. Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented individuals to join our team! 

As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center. You will be the primary point of contact to greet and guide guests through the attraction while providing an exceptional guest service experience.

Business Hours: Monday - Sunday, 7AM-12AM

Typical Work Schedule: 9:00AM-5:00PM and 5:00PM-11:00PM/12:00AM

Duties and Responsibilities:

• Greets, guide and register visitors
• Must be able to communicate in a clear and concise tone of voice
• Must be able to speak Portuguese and Spanish, and other languages is an advantage.
• Must be punctual and comfortable leading groups of 10-25 people
• Demonstrate a strong command of names, scripts, dates and stories representing this historic landmark
• Field all questions from guests regarding the Observation Deck and New York City
• Must actively increase their knowledge and awareness of the site

Qualifications:

• Experience in art, architecture, history and art history is highly preferred
• Must feel comfortable in operating wireless tour equipment
• Outgoing, enthusiastic personality and genuine interest in providing optimal guest service
• Ability to understand and communicate in English, both verbally and in writing
• Must enjoy working with the public
• Cooperative, team player mentality
• Shifts: Must have open availability including early mornings, late nights, weekends and holidays
• Must be willing to work as necessary in changing climate conditions
• Maintain a positive attitude in the work environment

Physical Demands:

• Physical Demands:
• Indoor/Outdoor position
• Walking and standing required for the majority of the workday
• MUST be flexible to work a variety of shifts including morning, evenings, weekends

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

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