Travel Advisor
AAA Hoosier Motor Club
On-site
Avon, Ohio, United States
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here's What is in it for YOU:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here's What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Corporate Incentive Plan (CIP)
- Paid Time Off.
- Paid Holidays.
- Company provided LTD & Life Insurance.
- Service Anniversary Recognition.
- Free AAA Plus Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Position Summary:
Increasing revenue at the AAA Hoosier Motor Club Service Center through the proactive sale and promotion of AAA products and services to members and clients. This role requires a deep knowledge of travel planning, AAA membership benefits, and a variety of AAA offerings, while consistently meeting AAA's high National Quality Standards. The Advisor is expected to drive sales through both in-person and outbound communications, maintain accurate inventory and POS processes, and continuously enhance their skills to support both members and colleagues.
Duties and Responsibilities:
Increasing revenue at the AAA Hoosier Motor Club Service Center through the proactive sale and promotion of AAA products and services to members and clients. This role requires a deep knowledge of travel planning, AAA membership benefits, and a variety of AAA offerings, while consistently meeting AAA's high National Quality Standards. The Advisor is expected to drive sales through both in-person and outbound communications, maintain accurate inventory and POS processes, and continuously enhance their skills to support both members and colleagues.
Duties and Responsibilities:
- Provide expert travel planning services, including TripTik routes, marked maps, TourBook Guides, land tours, hotel packages, and lodging/car reservations.
- Assist members with passport photos, International Driving Permits, and other travel documentation.
- Promote and book air, land tours, hotel packages, lodging, and car rentals, with advanced knowledge of Preferred Vendors for land/air packages.
- Council members on travel options, including introductory cruise destinations to Mexico and the Caribbean.
- Actively promote and sell AAA Travel Store products, Tickets, Travel Money products, and AAA Credit Cards.
- Promote, sell, and process AAA memberships, Auto Renewals, and effectively explain membership benefits at all levels.
- Make outbound calls to members to increase awareness of AAA products and services, aiming to improve membership renewals and customer retention.
- Cross-sell and refer members to AAA Insurance and other AAA services, ensuring members are fully informed about all offers.
- Assist members in navigating AAA.com, AAA Mobile Apps, AAA Social Media sites, and the AAA Discounts & Rewards Program.
- Accurately perform at POS, ensuring the proper handling of transactions.
- Assist with monthly inventory management of Maps, Travel Store products, Travel Money products, and Attraction Tickets, including ordering and maintenance.
- Ensure compliance with internal controls as outlined in the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance standards.
- Continue professional development through training opportunities to enhance travel and sales expertise.
- Meet or exceed sales goals/quotas set by management to contribute to overall revenue growth.
- Perform other tasks as assigned by management, including commuting to other Service Centers or off-site locations when necessary.
- Supervisory Responsibilities: This position has no direct supervisory responsibilities.
Physical Effort:
- Typically sitting at a desk or table
- Intermittently sitting, standing, and stopping
- Occasional lifting of up to 25 lbs.
Education and/or Experience Requirements:
Education:
High School diploma or general education degree (GED), required.
Experience:
Travel Industry experience, Retail Sales-Cashiering and/or Tourism-Hospitality experience preferred.
Skill Requirements:
Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Financial Aptitude - Ability to understand and explain economic and accounting information, prepare, and manage budgets, and make sound long-term investment decisions.
Goal Oriented – Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.
Interpersonal Skills – Ability to maintain confidentiality. Ability to remain open to others’ ideas and exhibit willingness to try new things.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to identify and resolve practical problems in a timely manner. Ability to gather and analyze information skillfully.
Reliability - ability of the individual to be dependable and trustworthy.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
The above statements are intended to describe the general nature, level and work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”