Travel Consultant - Italy Destination Specialist

Want to help us create lasting travel memories?

Do you have experience selling travel packages to Italy? Are you independent, pro-active, proficient in English and have a sales-driven mindset? Are you passionate about travel and tourism and thrive in a fast-paced environment? Then look no further!

Nordic Visitor is a top travel company offering tours to handpicked spots in the Nordics and Central Europe. Come join us in our new Rome office and be part of a fun, lively team of travel enthusiasts and professionals.

What are we looking for?

We are seeking service-oriented and highly motivated individuals to handle sales and bookings for clients from all over the world travelling to selected destinations within Italy.

The role requires flexibility, great communication skills and exceptional customer service. You’ll be interacting with visitors from all over the world and with many of our outstanding partners and colleagues across our destinations.

We are looking for a high-performing team player who is willing to go the extra mile to make sure our clients have an unforgettable time. You will also represent our values of dedication, quality, trust and personal service.

Responsibilities:

• Converting leads into the sale of tour packages
• Liaising with customers and suppliers via phone, email and live chat when required
• Arranging all services according to clients’ needs and special interests
• Providing first-class customer service and creating an unforgettable travel experience
• Other relevant tasks

Required skills and experience:

• Excellent customer service and communication skills
• Excellent knowledge of English, both written and spoken
• Sales experience is essential
• Ability to work independently and show initiative
• Strong problem-solving and organisational skills
• Meticulousness, thoroughness and a good eye for details
• Able to thrive both in a team environment and when working independently
• Good knowledge of tourist attractions and destinations in Italy
• Skilled at prioritizing tasks effectively
• Excellent computer literacy
• Knowledge of Italian is an advantage, not mandatory
• Relevant education and/or experience is an advantage

This is an onsite, full-time position, primarily Mondays to Fridays during regular office hours. However, due to the nature of the work, candidates might be required to work occasional evening and/or weekend shifts.

Since this is a position in a new team, you’ll have the opportunity to help shape a vibrant and supportive office culture.

Why You’ll Love Working Here:

• Amazing colleagues!
• Dynamic and success-driven environment.
• Shorter work week with our 7-hour workday program

As a part of the long-term onboarding process, we will invite our new team members to visit the headquarters in Iceland and learn more about the company and get to know other team members.

About Nordic Visitor, the company culture & benefits

Nordic Visitor is a progressive and award-winning travel agency catering to travelers desiring original, authentic and unforgettable travel experiences in Northern and Central Europe.

Nordic Visitor is part of the Travel Connect group, which specialises in creating unforgettable travel experiences for people who wish to visit Europe. Travel Connect has over 350 employees across 8 brands and multiple countries and is continuing to grow fast.

What sets Nordic Visitor apart is our vibrant culture, which we’re really proud of and everyone contributes to. You’ll be part of a culture that inspires employees to pursue and achieve great results. Our workplace atmosphere motivates people to continuously improve themselves and the lives of others around them. We support each other through a shared vision and create a collaborative environment for all to thrive. Read more about the workplace here: https://www.nordicvisitor.com/career/

At Nordic Visitor, we prioritize our employees’ well-being. Our range of benefits—like the 7-hour workday for everyone—has been a successful initiative since it started, promoting a healthy work-life balance.

How to apply

Please apply with your CV and cover letter in English by clicking "Apply now" at the top of this page!

All applicants will be considered equally and fairly, regardless of gender, identity or background. Everyone eligible is encouraged to apply.

For more information about the role please contact:

Lisa Zacchia, Regional Manager Italy, lisaz@nordicvisitor.com

Kristín, People & Culture Manager, kristing@nordicvisitor.com