Travel Logistics & Reporting Specialist

Job Description:

Job Summary

Responsible for accurate, timely reporting and establishes quality assurance benchmarks for air, hotel, and transfer services. This role serves as the primary support for product reporting and analysis of Crystal’s pre- and post-cruise offerings, helping maintain exceptional standards for guest experiences.

Essential Job Duties

Passenger Reporting & Coordination

• Prepare and distribute detailed passenger reports to hotels, ground operators, shipboard staff, and internal teams according to established schedules.
• Review hotel rooming lists and air schedules to proactively identify and resolve errors or gaps in the guest journey.

Program Oversight & Quality Assurance

• Implement controlled practices to ensure accurate pricing, inventory, and detailed information for global air, hotel, and transfer programs.
• Ensure invoices are received, reconciled, and approved within defined timelines.

Standard Operating Procedures (SOPs) & Training

• Develop and maintain SOPs for operational consistency across air, hotel, and transfer services.

Data & System Management

• Maintain departmental databases with updated supplier and policy information.
• Assist with test plans and cases for new system enhancements to ensure smooth deployment.
• Analyze reporting data to identify trends, solutions for FAQs, and recurring operational issues.

Issue Resolution & Continuous Improvement

• Respond promptly to service issues affecting guests during travel, advising relevant parties to ensure swift resolution.
• Identify process improvement opportunities to enhance reporting accuracy, operational efficiency, and quality assurance.
• Provide management with actionable feedback on quality trends and areas requiring improvement.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency

Education:

Associates degree or equivalent combination of relevant background and/or professional experience in travel industry.

Experience:

• 2+ years of experience in a similar position.
• Experience in travel operations, logistics, or hospitality management.

Skills/Qualifications:

• Strong analytical skills with exceptional attention to detail.
• Excellent organizational skills and ability to manage multiple priorities under tight deadlines.
• Strong communication skills for interacting with guests, vendors, and internal teams.
• Proficiency with reservation systems and task management tools preferred.
• Intermediate to Advanced level of Excel is required.

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.

Physical Demands

Requires sitting, standing, walking, bending, and reaching.  May require lifting or pushing up to 25 pounds.  Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. 

Expected Hours of Work

Nonexempt: The position is full-time working from Monday – Friday from 9:00 AM to 6:00 PM. Occasional need for overtime or weekend support may be required.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.