Job Details
Job Description
Join an Innovative Company with a Dynamic Culture!
Our company prides itself on a culture of teamwork and camaraderie. Our primary goal is to attract and retain long-term employees with a friendly work environment, quality products, and challenging work. Advanced Business Integrators, Inc. (ABI) has always loved the challenge of automating monumental manual tasks, hence our motto “Managing the Unmanageable”.
ABI MasterMind® (“ABIMM”) is the World’s Premier Workforce Management Solution. ABIMM serves over 850 of the most well-known venues in North America. ABI’s dynamic environment breeds a feeling of teamwork that appreciates values and collaboration.
ABI’s founder has deep roots in technology, including financial accounting, payroll, HRIS, and computer networking. Over 25 years ago, ABI’s founder addressed the need for more efficient technology and oversaw the team that built an amazing product to automate a highly seasonal and variable workforce for a Major League Baseball stadium.
Today, ABI is the premier company in the public assembly workforce management industry, serving a highly loyal customer base. We listen closely to our clients and continuously strive to improve our interactions and products; we live by the mantra “Hug the Customer”.
THE OPPORTUNITY:
ABI is seeking a passionate and driven individual who has a consultative mindset, excels in resolution-oriented work, and thrives in learning complex software features and functionalities. The Software Specialist will actively participate in ABI’s six-month on-the-job training, building knowledge and experience to grow into ABI’s Software Implementation Consultant. This position is an integral part of our team assisting our clients who work in professional sports, entertainment, venue management, and other large-scale events.
Consulting Staff may advance to perform Project Lead or Solution Architect tasks based on aptitude and skills. These roles are responsible for managing the implementation of new clients and high-level consulting on business and software applications. The Software Implementation Specialist must be able to multi-task and be knowledgeable in advanced product support, end-user training, software implementation, project management, software/system troubleshooting, quality assurance testing, and documentation input on the ABI MasterMind® (“ABIMM”) system. Consultants partner with our clients to analyze their processes and advise them on how to use ABIMM to meet their business objectives and overcome problems.
OUR EMPLOYEE COMPENSATION AND BENEFITS SHOW HOW MUCH WE VALUE OUR TEAM! $65,000 – $80,000 based on experience Monday - Friday 7 am - 4 pm in the office First six months this position is non-exempt/salaried and transitions into exempt status following the successful training period Medical, Dental, Vision, Long-term Disability, Accidental death/dismemberment, 401(k), and Life insurance
Benefit premiums for the employee on several health plans are paid 100% by the company. After one year of service, ABI will begin to pay a graduated schedule to cover the health premiums of all dependents over time.
RESPONSIBILITIES:
We are a small company with an evolving landscape. Although job duties are somewhat fluid, below is a list of key responsibilities:
Become an expert and understand all functions of ABIMM
Provide Level 1 and 2 client support which includes:
- Process and document client requests through the internal CRM system and communicate resolutions
- Troubleshoot and research client issues through collaboration with other consultants
- Coordinate with in-house staff on prioritizing/completing client tickets and outstanding requests
Flexibility to provide occasional/critical support in off hours for client emergencies
QUALIFICATIONS:
Required 1-5 years of relevant work experience Software/Systems Consulting or Analysis Bachelor’s degree from a four-year college or university High-Level Customer Service Experience Client-centric approach to work Preferred
- Training & Development Experience or Experience in Education/Teaching
Familiarity with sports, entertainment, event industry, or workforce management systems
Skills:
Proficient in Microsoft Office Suite, Google G Suite, or similar Superior verbal and written communication skills Excellent Customer Service Skills Detail-oriented and meticulous Critical Thinker Ability to take initiative Multi-Tasker Travel nationally may be needed ~5-10%
First year Expectations:
Month 1-3 You will be onboarded and begin extensive training in our core product, ABIMM. At day 60 you will be “signing off” on your level 1 knowledge[LS1] of ABIMM. You will shadow other employees who are working on direct product support with our clients. At the end of this period, you will be regularly working with our team and clients on basic support with your knowledge of ABIMM.
Month 4-6 You will have regularly scheduled times to assist our clients with basic product support. You will attend regularly scheduled meetings with both new and senior members of our team to learn more about the industry and ABIMM. You will begin shadowing trainings and other projects to grow and refine your knowledge and skills.
Month 7-9 You will begin level 2 training on ABIMM with senior members of our team. You will continue, and increase, your level of involvement on projects. Month 10-12 You will have completed level 2 sign-offs and be cleared for more advanced support and projects. You will shadow product trainings, complete our “train the trainer” program, and begin to train clients on your own.
Around the 1 year mark you will be on your way to a subject matter expert in ABIMM, our clients, and our industry. You will begin to focus more on new client implementations, existing client consulting projects, and advanced support.
We look forward to connecting with and learning more about you!
