Job Details
Job Description
Seasonal Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.
Perks &
Benefits:
Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: Guides are responsible for the safe guiding of Winter Park guests as well as providing and coordinating adventure-based activities.
As a guide, you will deliver unparalleled guest service while always focusing on guest
experience:
and safety. Winter Park Guides will tailor
experience:
s to guests and help curate mountain
experience:
s. This position includes a split of outdoor and indoor work as each guide will work as part of a team to achieve the overall resort goals.
- Guides will work a rotating schedule of guide time and store time.
WAGE: Hourly Pay: $20 ESSENTIAL DUTIES: Responsible for the overall
experience:
of Winter Park guests, including friendly and knowledgeable service, excellent trail selection, group management, and the creation of a fun atmosphere.
- Guide guests on hiking and e-bike tours on designated trails in and around Winter Park Resort.
Work a rotating schedule of tours and shop coverage as assigned, and base activities as available.
- Follow all policies and procedures that are specific to the activities department, as well as Winter Park Resort policies and procedures.
- Ensure compliance with all laws and company policies concerning workplace safety and work to achieve a zero-incident safety record.
- Perform daily operational checks and basic maintenance of Ebikes, as trained, to ensure safe operation.
Understand the retail and booking process and assist guests within our store locations. Have a working knowledge of RTP and other booking systems.
- Responsible for accepting payments and making reservations for tours.
Ability to sell retail and maintain a stocked inventory in a retail setting.
- Maintain a working knowledge of activities within the resort and surrounding community.
- Help curate adventure
experience:
s for guests.
- Adhere to direct and strict compliance with all safety standards.
Ability to cross-train and operate summer activities when necessary. This job
description:
is an overview of the scope of
responsibilities:
and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the
responsibilities:
of this position may change.
EDUCATION:
&
EXPERIENCE:
REQUIREMENTS:
Education:
High school diploma (or equivalent) required. Some college desired.
Experience:
Two years’
experience:
of working and living in the Fraser Valley or Winter Park Resort Guide
experience:
or similar knowledge base Some biking
experience:
is helpful but not
required QUALIFICATIONS:
, KNOWLEDGE, SKILL AND ABILITY:
REQUIREMENTS:
First Aid and CPR certified, or able to get certified Guest service oriented Honest, and follows established policies and procedures Organized and attentive to detail Hard working, team player Strong communication
skills:
Able to handle and manage confidential information Able to hike over varied terrain in a mountain environment for several hours Ability to work a varied schedule and on-call hours PHYSICAL DEMANDS AND WORKING CONDITIONS: This position may be required to work evenings, weekends and holidays. Office Environment: Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time in extreme environmental conditions bike riding or hiking. Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Mountain Environment: The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc... The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. OTHER DUTIES AS ASSIGNED: This position
description:
is an overview of the scope of
responsibilities:
for the role described above. With the evolution of Winter Park Resort, the
responsibilities:
of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new
responsibilities:
and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.
AN EQUAL:
OPPORTUNITY:
EMPLOYER: Winter Park Resort is an Equal
Opportunity:
Employer and is dedicated to the principles of equal employment
opportunity:
in any term, condition, or privilege of employment. Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications. We are a community of explorers and adrenaline junkies; sight seers and nature lovers; lifelong skiers and fly fishing fanatics; mountain bikers and peak hikers… The opportunities for mountain adventure are endless, but we all share one common goal….to Venture Out! E-Verify Participation Right to Work
