Conservation Program Specialist

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites.

Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive

Benefits:

Enjoy a comprehensive

compensation:

package that includes generous leave, work-life balance programs, and extensive

benefits:

Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

Career Growth: Advance your

skills:

and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Under limited supervision, responsible for providing consultative services to both internal and external customers that includes information related to conservation programs or projects, promoting energy, water or natural resource conservation. Job

Description:

Duties, Functions and

Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Implements conservation programs in residential, commercial, or industrial settings.
• Gathers and analyzes historical energy or water usage data, including rates or tariffs to determine conservation recommendations for customers.

Inspects or evaluates buildings, mechanical systems, electrical systems, water systems, or process systems to determine the energy or water consumption of each system.

• Recommends energy or water efficient technologies.

Quantifies energy or water consumption to establish baselines for use and need.

• Calculates potential for savings.
• Prepares audit reports containing energy or water analysis results and recommendations for cost savings.
• Prepares job specification sheets for residential, commercial, or multi-family home energy or water improvements and retrofits.
• Educates customers and contractors on energy efficiency and answer questions on topics such as the costs of running household appliances and the selection of energy efficient appliances.
• Performs field audits, pre-verification and final inspections to determine customer eligibility for conservation rebates.
• Coordinates conservation program activities with contractors, ensures compliance with energy efficiency programs and rebate

requirements:

Promotes conservation programs to the public through on-site appointments and participating in outreach activities by attending trade shows, conferences, and other community events.

Responsibilities:

• Supervisor and/or Leadership Exercised: May lead departmental project teams.

Knowledge,

Skills:

, and Abilities: Must possess required knowledge,

skills:

, abilities, and

experience:

and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of energy or water efficiency technologies, practices, programs and rebate

requirements:

Knowledge of applicable building codes, energy or water retrofit

requirements:

and specifications. Knowledge of safety practices and procedures. Knowledge of department energy or water resource initiatives and targets. Knowledge of construction materials, practices and procedures. Knowledge of Federal, State and Local laws. Knowledge of city practice, policy and procedures. Skill in oral and written communication.

Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in data analysis and problem solving. Ability to negotiate. Ability to determining quality of materials, workmanship and compliance with specifications. Ability to handle conflict and uncertain situations.

Ability to operate and maintain testing and diagnostic equipment. Ability to use graphic instructions, such as blueprints, schematic drawings, plans, maps or other visual aids. Ability to lead teams. Ability to establish and maintain good working relationships with city employees and the public Minimum

Qualifications:

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Architecture, Business, Environmental Studies, Natural Science, Planning, and Resource Management or in a field related to the job, plus four (4) years of related

experience:

Master's degree may substitute for two (2) years of the required

experience:

.

Experience:

may substitute for

education:

up to a maximum of four (4) years. Licenses and Certifications Required: Valid Driver's License.

Preferred Qualifications:

Experience:

administering demand response or energy efficiency programs. Familiarity with distributed energy resources (DERs). Understanding of residential energy consumption patterns and behavioral energy strategies.

Experience:

providing customer service or engagement for energy-related programs, including responding to inquiries, resolving issues, and educating customers. Ability to interpret program performance reports and summarize key insights. Project management training or certification (e.g., PMP) or energy-related credential (e.g., CEM) is a plus.

Notes to Candidate: This position administers Austin Energy’s Behavioral Demand Response (BDR) program for approximately 50,000 residential customers and serves as the primary liaison with the program vendor. The role ensures effective program deployment, customer communications, and coordination with internal teams to support demand response strategies that enhance customer

experience:

and grid reliability Primary Duties: Administer the Behavioral Demand Response program, including event scheduling and deployment through the BDR portal. Serve as the primary point of contact for the BDR vendor and coordinate program performance reporting and enhancements.

• Review and approve customer-facing communications and outreach materials in collaboration with the vendor and internal marketing team.
• Coordinate with internal teams to determine event days and provide training on event deployment procedures.
• Support Power Partner Thermostat and Electric Vehicle programs by monitoring customer inquiries and assisting with issue resolution.

Summarize vendor reports and program metrics for internal stakeholders and management. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location.

Critical employees who are able to work at an alternative work location are required to do so.

• Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Location: 4815 Mueller Blvd., Austin, TX 78723 Work Schedule/Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m. (hybrid) Salary Range: $27.77 to $33.95 Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your

qualifications:

The Employment Record should be complete with job titles, employment dates,

job duties:

, functions, and

responsibilities:

for each position held. Starting salary will be based on overall relevant

experience:

from your application. Statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate: Verification of your

education:

(which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of

education:

from an accredited organization/institution. You must also provide proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. Important Note to Applicants: Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed.

All application steps, including attachments and submission, must be fully completed before that time. This posting can close at any time after 7 days. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.

As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive

Benefits:

Enjoy a comprehensive

compensation:

package that includes generous leave, work-life balance programs, and extensive

benefits:

Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

Career Growth: Advance your

skills:

and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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