Associate Account Manager, Small & Medium Business

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first.

• Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full

benefits:

package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Associate Account Manager, Small & Medium Business The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts.

Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo’s marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts.

• Driven and focused, you are a taskmaster who loves working with people.

You are diligent, thorough and can break down technical concepts with ease. You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role and you will use your persuasion

skills:

to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler

experience:

.

What you:

’ll do: Consistently exceed the mark on metrics (strategic objectives set by leadership) Establish performance goals with partners, develop action plans, secure commitment for adoption/usage Optimize content, rate, and availability to maximize booking conversion Manage a large volume of clients through multiple consultations daily Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market Pitch additional relevant products to existing customers or prospects May include (up to 20%) travel for in person consultations

Who you are:

Bachelor’s or Master's Degree in a related field; or equivalent professional work

experience:

2 to 4 years of sales, client services, or account management

experience:

Knowledge of the vacation rental industry is a plus Proficient in Microsoft Office Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms An affinity for action and self-initiative Strong client communication

skills:

(both verbal and written) Superb organization and time management

skills:

, self-discipline A results-focused and metrics-driven mindset Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data A reputation for follow-up and persistence in challenging situations Authentic relationship

skills:

that earn the confidence of others #LI-SH2 The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $70,000.00 to $98,000.00. Employees in this role have the potential to increase their pay up to $112,000.00, based on ongoing, demonstrated, and sustained performance in the role.

Incentive plan performance above target will also earn more than the incentive target

compensation:

amount. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge,

skills:

, and

experience:

Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of

benefits:

to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel,

we offer:

a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of

benefits:

Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved

Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is.

Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform.

• Driven by the core belief that travel is a force for good, we help people

experience:

the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable

experience:

s for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact.

Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.