Principal Product Manager, Loyalty Engagement

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first.

• Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full

benefits:

package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Principal Product Manager – Loyalty Engagement Introduction to the team Join Expedia Group’s Loyalty team, where we aim to deepen traveler relationships through innovative, data-driven

experience:

s that drive engagement and long-term value. We are building next-generation loyalty capabilities powered by AI/ML and scalable technology to deliver meaningful

benefits:

and seamless

experience:

s for millions of members worldwide. In this role, you will Develop a deep empathy for our travelers and partners, understand their needs, and craft innovative, elegant solutions that increase engagement and retention Define the vision and product strategy for the loyalty workstream, emphasizing AI/ML driven engagement and member retention Build and execute a strategic roadmap for loyalty products, securing cross-functional alignment and measurable business impact Partner with engineering, data science, design, and marketing to strengthen the technical foundation and scalability of loyalty solutions Track industry trends and research in loyalty and AI/ML to inspire innovative product features and maintain a competitive edge Lead the development and governance of responsible AI/ML practices, ensuring robust model evaluation and continuous improvement Use data-driven frameworks and effective storytelling and persuasive influencing techniques to align stakeholders on product direction and key decisions and build trust with the team Resolve strategic, financial, and technical challenges, balancing leadership, coaching, and hands-on execution to achieve goals Drive innovation in loyalty mechanics such as dynamic rewards, contextual offers, and tier progression to strengthen member relationships Success Metrics & Impact Measures Increase in member engagement rate and retention Growth in loyalty program participation and tier progression Improved member lifetime value (LTV) and repeat booking frequency Successful delivery of AI/ML-driven features with measurable business impact Stakeholder alignment and satisfaction across cross-functional teams Minimum

qualifications:

Bachelor’s or Master’s degree in a technical, quantitative, or business-related field, or equivalent professional

experience:

10+ years of product management

experience:

with a Master’s degree or 12+ years with a Bachelor’s degree Strong background in product management for AI/ML, personalization, or consumer engagement Demonstrated success in delivering high-quality, technically complex products that leverage user-level signals and behavioral data

Preferred Qualifications:

Strong analytical and problem-solving

skills:

to define KPIs, extract actionable insights, and drive innovative solutions Excels at prioritizing and managing product backlogs in matrixed environments, driving clarity and focus Outstanding leadership and stakeholder management, with

experience:

aligning diverse teams and navigating ambiguity effectively

Experience:

fostering an inclusive culture and mentoring talent Ability to communicate technical concepts with clarity and impact The total cash range for this position in San Jose is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge,

skills:

, and

experience:

Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of

benefits:

to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel,

we offer:

a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of

benefits:

Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved

Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is.

Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform.

• Driven by the core belief that travel is a force for good, we help people

experience:

the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable

experience:

s for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact.

Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.