Senior Technical Support Engineer

Company Description

Company Description:

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Job Description This is a Senior Technical Support Engineer Support role. Professional etiquette, extremely polished, and energetic are must have personal traits. Candidates must be able to troubleshoot devices, tools, and technologies in short windows of time, and be able to alleviate executives’ and / or company associates concerns/stress regarding devices (laptops, desktops, mobile phones), conferencing tools – Zoom, Teams, password resets, and unlocking of locked accounts.

Responsibilities:

First point of contact for executive requests; Proactively and continuously strengthen relationships and engage with executive team members and their administrators to support their requirements and identify inefficiencies and improvements.

• Lead and implement various projects in infrastructure and security. Eg. Modern video conference implementations, Flex workspace, tools etc.
• Support Enterprise Applications like Box, Okta, Microsoft Teams, Office 365 email servers and Collaboration tools like Microsoft Teams and Zoom.

Automation of security patching, Enterprise Active Directory management Partner with other administrators and provide solution for SaaS Cloud requests. Executive and end user support for Phones using MS Teams and Cisco and Crestron conference rooms

• Assist in the management of software licenses and deployment.

Keeping up to date with emerging technologies and finding implementation methods to increase productivity for executives. Partner with engineering and cross functional organizations on solutions for the executive functions being supported, Infrastructure and security. Travel to support remote sites as needed for installation and configuration of hardware and software.

• Support end users with exceptional white glove treatment

Qualifications:

Bachelor’s degree with 5-7 years of IT experience or 7-10 years of equivalent experience in supporting Enterprises organizations and Executives, Enterprise systems and Video collaboration solutions. Strong experience with enterprise audio/video conferencing platforms (Zoom, Teams, WebEx, Google Meet).

Hands-on expertise in networking setup, Wi-Fi configuration, and troubleshooting. Proficiency with Microsoft Azure (server builds, SaaS services) and SaaS platforms (Intune, Box, Okta). Working knowledge of operating systems (Windows 10/11, macOS), networking (IP, DNS, ports), and storage (SAN, NAS).

Experience with Active Directory MACD and support ticketing systems (ServiceNow).:

Skilled in imaging, configuring, and troubleshooting systems (computers, printers, servers). Proficiency with Microsoft Office Suite. Ability to support executive-level employees in fast-paced environments.

Experience collaborating with external vendors for hardware/software deployment.:

Familiarity with physical security system configurations. Background in mobile device management (MDM) and mobile security platforms (e.g., Intune). Understanding of workstation hardware (CPU, memory) and production support architectures.

Experience managing employee onboarding/offboarding.:

Willingness to travel for support as needed. Highly organized, proactive, and curious with a drive to connect people and solutions. Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70,000 USD - $110,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.