Shift Supervisor
Friends of Dinosaur RidgeJob Details
Job Description
Description:
Who We Are:
Located in Morrison, just off the C-470 Highway, Dinosaur Ridge is one of the most important paleontology sites on Earth. Our globally iconic site has been ranked by paleontologists as the #1 dinosaur track site in the nation, and one of the most important in the world. Dinosaur Ridge typically draws almost 250,000 annual visitors to our outdoor museum to view approximately 300 dinosaur tracks still preserved on the sandstone slope. Dinosaur Ridge was also the site of the first Stegosaurus discovery on earth and was designated National Natural Landmark (a subunit of the National Park Service) in 1973. The Friends of Dinosaur Ridge is a nonprofit 501(c)(3) organization founded in 1989 with the purpose of preserving fossils on Dinosaur Ridge and educating the public about the natural history of the area. Our mission was later expanded to include the fossil sites at Triceratops Trail in Golden, Colorado.
Our stated core values include professionalism, service, enthusiasm, respect, trust, and integrity. These values are infused into every aspect of our daily organizational life and referenced regularly.
We are open from 9:00am - 5:00pm during our summer season (May-October), then 9:00am - 4:00pm during our winter season (November-April)
Who You Are:
The Shift Supervisor supports the Operations Department with the day-to-day operations, staff management, and oversight of a variety of gift shop sales and tour offerings at Dinosaur Ridge’s Main Visitor Center and Discovery Center. While in this role, you’ll get the opportunity to support operations leadership in different strategic managerial tasks. In hopes that you will continue to grow within the organization, this role is designed to leverage your leadership skills while continuing to develop, teach, and harness your potential as a Dinosaur Ridge team member. Primary duties include:
- Assisting in managing and supporting clerks and tour guides during a day of operations, ensuring all assigned tasks are being completed to a high standard, and that breaks are being taken.
- Overseeing offerings like Tours, Indoor Exhibits, Sluice, Gift Shop Sales, Opening and Closing, and the occasional Special Event.
- Helping with the coordination of tours, integrating and supervising tour elements including guides, reservations, buses, props, and other tasks.
Ensuring, when needed, that all guides have what they need to succeed each day, while being aware of safety protocols.
- Helping maintain the tour guide closet so that props, microphones, radios, and speakers are properly put away and are not causing a hazard.
Cancelling tours when needed in the best interest of both tour guides and visitors due to illness, special interests for the visitors (i.e., tours requiring wheelchair lifts), weather, or any factor that may arise that will impact the bus schedule. Generating sales to support the store in meeting/exceeding store financial goals.
Encouraging clerks to ask visitors if they would like to donate by rounding up to the nearest dollar. Selling museum memberships. Collecting Scientific and Cultural Facilities District (SCFD) data. Encouraging tour guides to ask visitors if they would like to upgrade to a Morrison Dino Pass. Aiding visitors to find the perfect product or experience that matches their needs.
When possible, notifying visitors of any special deals, events, or offerings that are available through Friends of Dinosaur Ridge or its affiliates. Executing the fundamentals of the receiving inventory to facing merchandise on the sales floor. Working with the Retail Sales Manager to make sure inventory is being priced correctly and assigning price tagging duties to clerks (and on occasion, tour guides).
Making sure all products are fully stocked within the gift shop. Providing ongoing and consistent training with current and newly instituted procedures and policies, in the moment and during onboarding.
- Helping and assisting clerks (and on occasion, tour guides) understand any new products, discounts, or offerings Dinosaur Ridge is currently offering.
Understanding when certain corrective actions need to be taken, and being able to provide additional coaching to clerks and tour guides as needed, with management support.
- Training operations staff (clerks and tour guides) for the tasks they are expected to perform, following the organization’s training manuals and in accordance with the regimens approved by the Visitor Services Manager.
Such trainings include, but are not limited to:
Making bus tour reservations for the future and day of. Selling Morrison Dino Passes, EBT/WIC programs, discounts, memberships, and any other special passes currently being offered through Friends of Dinosaur Ridge. Redeeming Morrison Dino Passes, membership passes, library passes, and any other redeemable passes currently being offered through Friends of Dinosaur Ridge.
Understanding the difference between the Exhibit Hall and Discovery Center including what is displayed, and what requires a ticket. Understanding the Audio Tour options, how to sell them, and how to assist visitors with getting an audio tour started on their phone. Knowing how to properly care and run the sluice machine and sluice activities.
- Maintaining a friendly, outgoing, and positive attitude toward all visitors.
- Overseeing that the Gift Shops, Discovery Center exhibits, storage spaces, and buses are being properly cleaned, swept, and mopped regularly.
Being able to remain calm and professional in difficult situations, and assisting management in deescalating potential conflicts between staff, volunteers, and visitors, Other duties as assigned. This position is full-time, and reports to the Visitor Services Manager.
Benefits:
A comprehensive benefits package including medical, dental, and vision coverage for those at full-time hours. Paid time-off for sick days in accordance with Colorado law. 403(b). A Retirement Plan with eligibility to contribute is also available. This position is generally full-time, but part-time options are available, depending on the needs of the organization. This position reports to the Visitor Services Manager.
Requirements:
Able to pass a background check. Two years of retail experience. Effective communication and interpersonal skills. Able to sit or stand for extended periods of time. Able to carry and lift 30 lbs. Available to work 3-5 days per week, including at least one weekend day, as well as certain holidays. Intermediate proficiency with Point-of-Sale Systems, or related experience.
Intermediate proficiency in MS365 and Google Suites. Enjoys interacting with the public and providing excellent customer service. Ability to manage one's own time and the time of others. Ability to multitask. Admired but not Required Qualifications High School Diploma or GED equivalent is preferred.
