HCT Project Manager

Description:

The Project Manager will report to the VP of Operations and will be responsible for the facility and operation performance of the company by providing the highest possible quality of customer service and product, by fostering a positive work environment for all employees. The Project Manager will provide support, leadership, and direction to ensure delivery and accomplishment of all assignments. He/she will control the daily operation of the Project they are assigned to, in accordance with the terms and requirements of the contracts and in conformance with company procedures and all governmental and regulatory requirements.

Requirements:

General responsibilities will include, but are not limited to the following:

• Develop and implement plans and goals for the department.
• Coordinate and supervise daily operations.
• Ensure compliance with regulations and internal policies.
• Monitor attainment of objectives.

Undertake staffing responsibilities (hiring, training, evaluating, etc.)

• Maintain scheduling of events and represent the company when needed.
• Create reports and submit them to the Director of Operations.

Fulfill duties as assigned by the Director of Operations. Scheduling of all regularly assigned project personnel. Scheduling of backup personnel whenever necessary. Coordinating directly with vendor’s maintenance for the repair of vehicles assigned to the contract. Ensuring all buses on the contract pull out of the garage on time and begin

revenue service on time. Coordinating with the vendor’s dispatch office. Distributing and collecting operating and maintenance reports. Providing overall project management of the contract for the vendor. Ensuring proper fare collection policies are followed including removing and replacing vaults on buses, ensuring a secured area is provided for counting the

fares with documentation, accounting and recording provided by the vendor for all fare media. Preparation of daily, weekly, and monthly summaries of operational and maintenance data. Preparation of a monthly invoices detailing expenses net of fares, passenger counts, vehicle revenue mileage, ADA fares or tickets, breakdowns, or service

failures and documentation of all charges. Immediate responsibility for any operational problems and/or passenger complaints and accurately reporting these problems to HCTS in a timely manner.

Specific duties include, but are not limited to the following:

Dispatch

• Communicate with dispatch team on any aspect of the operations.
• Oversee operations for no late trip status.

Scheduling dispatcher work week or oversee the schedule. “Fill in” as a temp dispatcher if short a dispatcher at any time.

• Assist dispatch when needed.
• Assist dispatch clerk when needed.
• Drivers

Meet with drivers, when necessary, about performance issues.

• Train drivers to increase performance communications.
• Oversee disciplinary action when needed, suspend, or terminate (Follow Employee Handbook guidelines).
• Train drivers as needed (After initial New Driver Training).

Maintenance

• Responsible for developing and implementing a plan to meet and exceed all maintenance requirements for FTA and DOT.

General

• Collaborate with HR, Safety & Management

DOT review and audit assistance.

• Provide all changes, ideas, policies, manual presentations to Management for implementation.

All new rules and regulations must be approved by HR and PRESIDENT.

• Oversee all aspects of facility operation.

DBE Goal The DBE goal for the proposed contract is eleven percent (11%). The DBE participation goal requirement is applicable to the Fixed Route option only. The Paratransit, On-Demand, and Non-Emergency options will not have a DBE participation goal. Supervision Inspections The Project Manager, Assistant Project Manager, and any designated supervisory staff

shall conduct field reviews and inspections of the actual operation of the service for a minimum of 10% of the service hours every month.

• Reporting

Daily passenger counts must be recorded. Each transit vehicle operator must report passenger counts by one-way trip. Passenger counts recorded by operators will include fare receipts, tickets or transfers used by passengers.

• Schedule adherence checks must be maintained for each one-way service trip each

day. Vendor shall be responsible for providing, on a weekly basis, documentation of all incidents incurred (missed trips, accidents, breakdowns). All incidents should be

• reported as soon as possible, within twenty-four (24) hours of occurrence, or the next

business day. Any incident involving personal injury or death must be reported to HCT immediately. All reports must be legible complete and deliverable by both computer formats and hard copy. Daily reports must be supplied to HCT on a weekly basis. All daily and weekly reports for the previous week must be submitted no later than 10:00 a.m. CST on the second

business day of the following week. The County may audit or inspect the data and records used to generate the weekly reports. A copy of the vendor’s Annual FTA Drug/ Alcohol Management Information System (DAMIS) reports must be submitted to HCCSD transit annually. Vehicle Reporting

The vendor shall keep active hard copy files for all vehicle maintenance onsite for at least six (6) months and make them easily accessible to HCT as requested. At minimum, maintenance records for every vehicle used to deliver HCT Services shall include:

1) Daily inspection forms 2) Fuel, fluids, and oil usage 3) Labor expended on each vehicles 4) Parts usage by vehicle 5) Preventative Maintenance schedules 6) Preventative Maintenance reports 7) Road Call Reports (Service interruptions) 8) Safety Inspection Reports 9) Scheduled and unscheduled maintenance

10) Vehicle Repair Reports 11) Warranty Repairs

UNDERSTANDING OPERATOR’S RESPONSIBILITIES:

A) Drivers are prohibited from soliciting and/or accepting gratuities from HCT passengers. B) Drivers shall be required to have a complete understanding of HCT’s fare policy, each operator shall inform passengers of HCT’s fare policy as required. C) Drivers shall be sensitive to all passengers’ needs and must be able to handle passenger

complaints, rudeness and problems as they occur in a professional manner. D) Drivers shall report any incidents or accidents immediately to their supervisor and

• follow-up with a written report following the end of their shift for HCT.

E) Drivers shall conduct a daily pre-trip inspection of HCT vehicles including, at a minimum, the radio, fare box and cycling wheelchair lift or ramp. F) Drivers are required to clean and disinfect high touched, hard surfaces on the vehicles such as hand rails, door handles and fareboxes between each trip to slow

down or prevent the spread of COVID-19 and other viruses and diseases. G) Drivers shall follow proper procedures when boarding and alighting passengers, including but not limited to, announcing stops along the route according to ADA requirements. If an annunciator malfunctions or is not installed on a bus, the operator

has the responsibility to use the Public Announcement (PA) System to call out major bus stops and transfer points. Operators shall be required to announce to passengers on board of the next HCT bus stop, transfer point or major destination, thereby providing communication and an expected level of customer service.

H) Drivers shall follow proper procedures when boarding and alighting wheelchair passengers to include proper positioning of the vehicle while deploying the wheelchair lift or ramp. I) Drivers shall follow proper procedures when parking vehicles at the bus operating facility, relief points, bus stops or other designated locations.

J) Drivers shall follow proper procedures when reporting to work assignments, including but not limited to, reporting for duty as scheduled and being attired in proper uniform including the HCT provided Blue Safety Vest. K) Drivers shall operate only on designated routes and make only designated stops. HCT

reserves the right to dispatch and direct drivers as required to provide efficient HCT services.

L) Drivers shall report all incidents and accidents involving vehicles used on this contract, HCT property and HCT passengers to HCT. This includes but is not limited to accidents/incidents at the vendor’s facility with vehicles used on this contract, accidents/incidents used during training and accidents/incidents that occur during

service hours.

M) Drivers shall, when requested by HCT, distribute notices to passengers or otherwise render assistance in HCT’s monitoring and supervising operations.

N) Drivers and supervisors shall have available at all times during operation of any bus in connection with transit services a time piece having an accuracy of +/- one (1) minute per month and set each day in accordance with HCT time.

On-Time Performance On-time is defined as between zero (0) to five (5) minutes late at any

• designated time point. Vendor shall be responsible for establishing and maintaining a

minimum of 75% on-time (zero [0] – five [5] minutes late) performance on all local, Fixed Route buses in revenue service. No early trips are acceptable in this contract (a vehicle that is early leaving a time point is not on-time).

QUALIFICATIONS:

Proficiency in Microsoft Business software Word, Excel, PowerPoint Clean MVR & Criminal Background Valid CDL with P endorsement Valid Medical Card Must be able to pass a pre-employment drug screen.

SCHEDULE:

· 8-hour shift · Monday thru Friday · Weekend availability