Wellness Operations Manager

WHO WE ARE:

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

JOB SUMMARY:

The Wellness Operations Manager oversees and supports all spa, fitness, and wellness-related operations across the company’s expedition fleet. This role ensures consistent, high-quality guest experience while driving revenue growth onboard through treatments and spa retail activations. The ideal candidate combines operational acumen, strong leadership, and a passion for wellness in an expedition environment.

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KEY RESPONSIBILITIES:

• Oversee daily spa and wellness operations across the fleet, ensuring consistency in guest experience, service standards, and brand alignment.
• Develop and maintain treatment protocols, menu offerings, and service standards.
• Conduct regular audits and onboard visits to assess performance and compliance.
• Collaborate with FSD for US WS performance
• Analyze monthly spa revenue reports by vessel, identifying trends, variances, and opportunities for improvement.
• Implement strategies to enhance treatment utilization and increase average spending per guest.

Activate and manage onboard retail programs, ensuring engaging merchandising and product training. Collaborating with onboard spa leads to set and achieving revenue targets.

• Coordinate scheduling, travel, and logistics for U.S.-flagged ship wellness staff.
• Support recruitment, onboarding, and ongoing training for spa teams.

Serve as shoreside liaison and point of contact for wellness staff, providing guidance, support, and operational updates. Step in to fill spa management roles onboard when required. Partner with design and operations teams to optimize wellness space functionality and guest flow.

• Research and recommend new equipment, products, and trends in the wellness and expedition travel sector.
• Prepare and present monthly spa performance reports per ship, highlighting progress toward revenue goals. Continuous work on MXP POS for reporting
• Identify underperforming areas and develop corrective strategies to achieve financial and operational objectives.
• Maintain detailed documentation of wellness KPIs, staffing levels, and guest feedback.

QUALIFICATIONS:

Bachelor’s degree in hospitality, Spa Management, or a related field (preferred). Esthetician license (required) and Certified Spa manager (CSM) (preferred) 5+ years of experience in multi-unit spa or wellness operations, preferably within cruise, resort, or hospitality industries. Proven track record of driving revenue growth and managing P&L performance.

Strong organizational and administrative skills with experience coordinating travel and scheduling. Excellent communication and interpersonal abilities; able to build rapport with shipboard and shoreside teams. Ability to travel domestically and internationally as required. Flexible and hands-on; able to work in a dynamic and expedition-oriented environment.

KEY ATTRIBUTES:

Strategic thinker with operational focus. Passion for wellness, hospitality, and guest satisfaction. Detail-oriented, data-driven, and proactive in problem-solving. Revenue driven Comfortable working cross-functionally with other teams

\n $75,000 - $80,200 a year Annual bonus eligibility up to 5% \n

DISCLAIMER STATEMENT:

This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required or persons so classified or assigned.