Clerical Team Member/EPCT/Unit Clerk, Cardiac Specialty Care Part-Time, (36 Hour Week), Days

ABOUT:

MARINHEALTH Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly.

MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the

benefits:

of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company: Marin General Hospital dba MarinHealth Medical Center

Compensation:

Range: $33.75 - $45.65 Work Shift: 8 Hour (days) (United States of America) Scheduled Weekly Hours: 36 Job

Description:

Summary: The purpose of this role is to provide general administrative and clerical support to a nursing department and/or unit. This care team member performs detailed and responsible clerical duties in a fast-paced environment. Typical

responsibilities:

include chart management, data collection and entry, forms management, time card management, staff scheduling, staffing arrangements, clinical order and result processing and inter/intra-departmental communications. Job

Requirements:

, Prerequisites and Essential Functions:

EDUCATION:

High school diploma, GED or equivalent preferred.

EXPERIENCE:

The following

experience:

is preferred: The equivalent of two years full-time

experience:

• performing medical-clerical duties that included patient chart management, inpatient admission procedures, data collection and entry, staffing arrangements, clinical order and result processing, and interdepartmental communication/coordination.

LICENSURE AND CERTIFICATIONS Integrative Agitation Management (IAM) Required within 30 days of hire PREREQUISITE

SKILLS:

1. Accurate typing at 35 WPM 2. Proficiency in computer operation/windows applications 3. Knowledge of medical terminology 4. Ability to handle, maintain a filing system accurately 5. Ability to handle a large volume of detailed work in a timely manner 6. Ability to establish priorities and maintain a calm demeanor while working in an atmosphere of conflicting demands 7.

Ability to communicate clearly, work tactfully and effectively with patients, visitors, physicians, co-workers and other hospital staff 8. Ability to work effectively as a team member and contribute positively towards the goals of the team and the organization 9. Ability to read PRIMARY CUSTOMER SERVED (age specific criteria): This position is not a patient care position, and as such this section does not apply.

VII.:

PATIENT PRIVACY (HIPAA Compliance): Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records.

This position requires patient health information to perform the functions outlined as part of this position

description:

VIII.:

DUTIES AND:

RESPONSIBILITIES:

A. ESSENTIAL (not modifiable) 1

• Processes orders, results and performs other data entry/processing via unit-based computer and manual systems 2.
• Maintains departmental manuals and logs, records, filing systems, forms, departmental and selected ancillary charges/credits and reconciliation procedures 3.

Collects and compiles unit statistical and UR data 4.

• Performs chart management functions including compilation and organization.

Copies charts for transfers; ensures a completed/signed and ordered record prior to sending to Medical Records. 5.

• Manages staffing procedures including call off lists, float lists, time off requests, and time and pay records, collaborating with staffing office on work schedules 6.
• Processes inpatient admissions including computer entry, obtaining authorized signatures, patient scheduling, bed assignment and census/accommodation verification 7.
• Provides timely, verbal and written communications within team 8.

Trouble shoots, monitors and provides simple maintenance for printers, fax and duplicating machines 9.

• Assists visitors, hospital staff and other individuals by answering questions and providing information.

Effectively screens and handles telephone calls B. SECONDARY (modifiable) 1. Other related duties as assigned IX.

WORKING CONDITIONS: A.:

GENERAL The following terms are used to designate the frequency of activities performed during a work shift. FREQUENCY CATEGORIES NAA: Not At All INFREQUENTLY: 0-24% of Work shift OCCASIONALLY: 25-49% of Work shift FREQUENTLY: 50-74% of Work shift CONTINUOUSLY: 75-100% of Work shift B.

SPECIFIC 1.:

Work Pace Work is occasionally self-paced but frequently dictated by on-going events and changing patient status. There is an infrequent need to work very fast in an emergency situation. Volume of work depends on fluctuating patient census. Work done in timely fashion with deadlines to be met and need to appropriately prioritize tasks.

2. Equipment Used Telephone, computer terminal, printer, FAX, typewriter, copy machine, wheelchairs, gurneys, IV poles, supply carts, hospital beds, pagers, pneumatic tube. 3. Environmental Exposure All work is inside with normal temperature range of 68-80oF. Space is well lit and ventilated. Continual exposure to noise occurs from people, phone, equipment and intercom.

Occasional exposure to chemicals occurs, typically cleaning and disinfectant solutions. Infrequent exposure to blood and body fluids. Total body substance precautions are followed for all patient contact, which may include gloves, gowns, masks and goggles. Infrequent exposure to radiation in the form of video displays, x-ray, copy machine, microwave ovens, and radio transmitters.

4. Locations/Conditions During the 8-10 hour shift, will typically maintain presence at nursing or similar station on a near continuous basis. It can be crowded, hectic and noisy with frequent interruptions. Interruptions by phone, person or written memo require smooth and rapid transfer from one task to the next.

Work is varied and job tasks require continuously changing physical demands.

X. MENTAL DEMANDS: A:

GENERAL Work environment is often crowded, hectic and noisy with frequent interruptions. Ability to transition from one task to the next continuously is required. Work is varied and requires continuously changing mental and emotional demands. B. TASK BEHAVIORS This section describes the mental and emotional components necessary to fulfill the job

description:

of Clerical Team Member. The ability to follow direction with high attention to detail is essential.

• Maintaining an emotional balance under pressures of fluctuating workload and interruption are frequent.

The task behaviors which require continuous frequency are: · Task initiation, which requires the starting of a task with minimal supervision.

• Demonstrated by completeness of "taking off" MD orders, taking messages, maintain knowledge of available beds and census · Concentration, which illustrates performance on a designated task or performance.
• Demonstrated by completion of task despite numerous distractions from phones, visitors, staff/MD requests · Problem Solving/Judgment, demonstrating the ability to analyze problems and visualize solutions logically.

Sets priorities with phone calls and messages, maintaining patient confidentiality. Takes off physician orders correctly, makes appropriate decisions regarding types of registration, forms, etc · Attention Span, referring to the ability to focus on a task.

• Handles multiple demands of phones, visitors and patients by setting limits to assist focusing on the assignment.

· Initial Learning/Memory, which demonstrates the ability to learn and retain new instructions. Retains information given in orientation and at in-services. Asks appropriate and efficient questions. Able to accomplish new assignments · Motivation in Task Completeness, displays motivation to complete work assignments.

Apprises supervisor of status of assignments. Can be depended onto complete assignments with appropriate direction. Takes off physician orders correctly · Appropriate use of Tools and Equipment, utilizes unit equipment in a safe and appropriate fashion. Uses the telephone, computer, printer, FAX, typewriter, copy machine, wheelchairs, gurneys, IV poles, supply carts and hospital beds in a safe manner · Following Written Directions, demonstrates the ability to follow written instructions and seeks supervision as appropriate.

Can work independently, taking off physician orders and typing assignments · Following Verbal Directions, demonstrated by the ability to remember oral instructions and seek supervision as appropriate.

• Follows through with requests of assignments, assistance to professional staff.

Asks appropriate questions · Attention to Detail/Neatness, demonstrated by preciseness by which tasks are performed and the orderliness/organization of general work area. Work has no errors when finished and each product submitted looks professional and correct. Handwriting is legible · Organization of Task, demonstrated by the ability to approach in an orderly, systematic fashion leading to task completion.

Completes assignments demonstrating thought and care to produce a complete and correct project, as with physician orders, typing assignments, computer entry, etc · Decision-Making, within the boundaries of the job

description:

, demonstrates accountability for decisions made. Knows what decisions fall within the job

description:

and refers all others to appropriate team member · Frustration Tolerance, manages emotions at times of high stress.

• Maintains a calm and approachable manner despite increased disruptions and pressures from phones, staff, visitors and patients.

XI.

PHYSICAL DEMANDS: A.:

GENERAL Length of shift is eight hours per day. The Clerical Team Member position is primarily a sedentary position, with walking and standing a secondary requirement. Reaching at all levels is needed for reception and clerical duties. Coordination and agility required to move in small spaces, manipulate records, transcribe orders, and operate computer/typewriter, copier, and telephone.

Must have good vision, auditory ability, and verbal and written communication

skills:

to effectively work with others. WEIGHT CATEGORIES Lifting Carrying Pushing/Pulling 1-20lbs. (light) 1-10lbs. (light) 1-20lbs. (light) 21-50lbs. (medium) 11-25lbs. (medium) 21-50lbs (medium) 51-100lbs. (heavy) 26-50lbs. (heavy) 51-100lbs. (heavy) 100+lbs. (very heavy) 50+lbs. (very heavy) 100+lbs. (very heavy) B.

SPECIFIC · Lifting: Lifts light loads frequently. Lifts charts, rands, small supplies and equipment at nurse’s station and copier. Infrequent medium to heavy lifting of computer paper boxes and other supplies · Carrying: Frequently carries light loads, consisting of charts, rands, small supplies and equipment.

Maximum distance carried is 100 feet. Infrequently carries medium loads of computer paper · Pushing/Pulling: Infrequently moves medium loads such as chairs and wheeled tables · Standing: Total hours per work shift is one hour. Maximum consecutive time this activity occurs is 5 minutes. Standing may occur while communicating, greeting visitors, operating copier, restocking supplies and medication lockers.

Requires frequent moving from place to place. There is no optional position · Walking: Total hours per work shift is one (1) hour. Maximum consecutive time this activity occurs is 5 minutes. Walking may occur while communicating and directing visitors, retrieving and restocking supplies, meal trays, charts, documents; obtaining and returning records to Medical Records Department; going to and from patient rooms, copier.

There is no optional position · Sitting: Total hours per work shift is 6 hours. Maximum consecutive time this activity occurs is 30 minutes. Sitting may occur while communicating with patients, visitors, physicians and staff; operating computer/typewriter and telephone; transcribing orders, completing forms and other clerical duties, using intercom.

Optional position available for certain tasks · Climbing: Occurs infrequently while obtaining supplies or restocking supplies ( e.g. forms through use of step stool) May use stairs during emergency when elevator unavailable · Stooping: Occurs occasionally to obtain supplies from low drawer/shelf · Crouching: Occurs infrequently while obtaining supplies from bottom drawer/shelf or to service copier · Twisting: Occurs occasionally while working at desk and changing position to perform another function · Kneeling and Crawling: Does not occur · Reaching Above Shoulder: Occurs occasionally to obtain/replace supplies on shelves/cabinets · Reaching Below Shoulder: Occurs frequently to obtain/replace supplies on shelves/cabinets, in drawers; and operate computer/typewriter · Reaching At Shoulder: Occurs occasionally to obtain/replace supplies, use telephone, copier and small desk supplies, assist with patient transfers and feeding · Handling: Occurs frequently to obtain/replace supplies, obtain/return/store medical records/patient charts; answer telephone, and to operate copier · Finger Manipulation: Occurs continuously to maintain effective written communication, operate computer/typewriter, telephone, copier; assemble/maintain patient charts and other records; transcribe orders, order supplies, perform clerical duties, respond to call lights/intercom · Feeling: Occurs continuously to accomplish fine motor tasks · Coordination: Occurs continuously while performing simultaneous functions, including operating computer/typewriter, telephone, call-light/intercom, copier; replace/obtain supplies; clerical duties · Agility: Occurs occasionally while moving

about:

in small spaces behind the nursing station and in patient rooms · Near Vision: Perfect (with or without correction) continuously needed for reading charts, and, supplies, transcribing orders, documenting, using telephone, computer, typewriter, receiving/responding to written communication from doctors, staff, patients, visitors and others, performing other clerical duties · Far Vision: Perfect (with or without correction) occasionally needed for communicating with others, seeing emergency call lights, walking around nursing station and unit, running errands to other departments, walking quickly during emergencies · Color Discrimination: Occasionally needed for discerning color-coded orders/charts · Horizontal Field of Vision: Continuously needed for maneuvering in small spaces, around nursing station, patient rooms, to detect someone/something approaching from the side when facing forward and to be alert/aware of surroundings especially in emergencies · Hearing Sensitivity: Normal hearing sensitivity continuously needed for face-to-face communications with others, use of phone, hearing emergency call buzzers and emergency signals such as fire alarms · Talking: Clear speech and command of English language continuously needed for phone use and face-to-face communication with others, especially in emergency situations XII.

SERVICE EXCELLENCE STANDARDS AND BEHAVIORS (C.A.R.E.S): The Service Excellence Standards and Behaviors (C.A.R.E.S.) are expected of each Hospital employee: A. COMMUNICATION It is my responsibility to: 1. Smile, make eye contact, and greet others with my name and role 2.

• Communicate with sincerity, honesty and respect 3.

Actively listen without interrupting and without judgment 4. Welcome the views of others and encourage feedback, questions and open dialogue 5.

• Assist families to understand and solve their problems 6.

Be collaborative at all times B. ACCOUNTABILITY It is my responsibility to: 1. Take ownership in delivering excellent service at all times 2.

• Create a warm and caring first impression 3.
• Follow procedures, policies and guidelines 4.

Be mindful of conserving resources 5. Take responsibility for my actions and demeanor and follow through with commitments 6. Act professionally with everyone—patients, families, colleagues, vendors, clinicians 7. Take ownership in delivering excellent service at all times 8.

• Create a warm and caring first impression 9.
• Follow procedures, policies and guidelines 10.

Be mindful of conserving resources 11. Take responsibility for my actions and demeanor and follow through with commitments 12. Act professionally with everyone—patients, families, colleagues, vendors, clinicians C. RESPECT It is my responsibility to: 1. Speak clearly and without judgment to patients, families and visitors 2.

• Demonstrate my pride of ownership by showing warmth, concern and follow through with commitments.

3. Not engage in negative behaviors including gossip, undermining others and infighting 4. Ask patients and families how I can best support them 5. Speak positively

about:

our organization, medical staff and associates 6. Respect privacy and confidentiality at all times D. EXCELLENCE It is my responsibility to: 1. Take ownership to consistently improve processes within my role, department and throughout Marin General 2. Strive every day to offer the highest care possible and strive to improve myself and my work output 3.

Seek out opportunities to learn and apply best practices 4. Embrace change and offer suggestions for problem resolution 5. Recognize others for outstanding performance E. SAFETY It is my responsibility to: 1. Take pride in my environment by maintaining safe and clean surroundings 2. Work safely and create the best environment for the delivery of quality patient care XIII.

SAFETY AND HEALTH: It is the expectation for all employees to work not only individually, but together towards creating the safest environment possible by: 1. Knows and complies with all Hospital safety policies and procedures as identified in the Hospital Safety Manual, Disaster Preparedness Manual and the Employee Safety Handbook 2.

Knows and uses the right safety practices and equipment or materials 3. Attends and completes all required health and safety classes, updates, and health testing 4. Takes immediate action and/or reports to supervisor or other appropriate personnel any potential unsafe condition, practice or hazard 5.

Immediately reports every work related injury Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

C.A.R.E.S.:

Standards: MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues. Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter).

COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects

what we:

reasonably expect to pay for this role. Individual pay is set by

skills:

,

experience:

,

qualifications:

, and internal/market equity, consistent with MarinHealth’s

compensation:

philosophy. Positions covered by collective bargaining agreements are governed by those agreements. Equal Employment: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

A Career With MarinHealth is CLOSER Than You Think Join the MarinHealth team with a rewarding job at either our Medical Center or in our Medical Network. We are Equal

Opportunity:

Employers, and we welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status. Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email TalentAcquisition@mymarinhealth.org to initiate the process.