Manager Event Operations

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description The Manager, Event Operations & VIP Hospitality will support the planning, execution, and post-event evaluation of USH and CityWalk Special Events. This role focuses on operational excellence and guest experience for events such as Sales and Press Events, Park Buyouts, Internal Team Member Events and the day-to-day hospitality business of the VIP Lounge and Moulin Rouge. Reporting to the Senior Manager, Event Operations & VIP Hospitality, you will collaborate with cross-functional teams to ensure smooth event delivery aligned with USH’s standards.

Key Responsibilities:

• Develop event prospectuses and communications for internal and external stakeholders
• Support budget creation and financial tracking; prepare event recaps as directed
• Manage operational planning for events including social gatherings, activations, picnics, park buyouts, and annual passholder events
• Coordinate logistics such as site requests, construction elements, and guest flow

Partner with Entry teams for registration, ticketing, and entry processes Act as Event Lead for assigned events throughout the year

• Monitor park street closures and guest experience during operational impacts
• Participate in OPX meetings and provide operational updates

Supervise Event Operations & Hospitality staff, including union team members, ensuring compliance with collective bargaining agreements

• Maintain the Event Operations Master Calendar and contribute to bi-weekly meetings
• Collaborate with Corporate Communications on sound ordinance compliance and assist with hiring LAPS representatives as needed
• Build strong relationships with internal event teams and support employee development initiatives
• Oversee VIP hospitality for select events such as FFN, HHN, and EVE
• Provide on-site support during events and assist with VIP/Special Events reporting

Full-time, on-site role at an NBCUniversal-designated location

Qualifications:

Minimum 3+ years of experience in event operations, hospitality, or theme parks Strong background in special events and union environments Excellent organizational, communication and interpersonal skills Commitment to delivering exceptional guest memorable moments Ability to work nights, weekends, and holidays

Essential Skills Bachelor’s degree or equivalent experience Proficiency in MS Excel, Word, PowerPoint and embraces new workplace technology Professional appearance in line with USH standards and flexibility for additional duties as assigned Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Business Segment: Universal Studios Hollywood Compensation: USD80000 - USD90000 - yearly