Guest Services Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee

benefits:

and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment

benefits:

, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the

skills:

and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Join their team and

experience:

the

benefits:

of working for a company that values its employees and is committed to creating exceptional guest

experience:

s. Check out this video for more information on our great company!

About:

our property: Embark on an exciting career at SpringHill/Towne Place Suites Avon Vail Valley, where excellence is not just a goal but a commitment to creating exceptional guest

experience:

s! With 243 thoughtfully designed guest rooms, our hotel provides a dynamic workplace that seamlessly blends comfort, commitment, and a distinctive atmosphere. Join a team where each member plays a vital role in delivering outstanding service and crafting memorable moments for our guests. What sets us apart? Our unwavering dedication to fostering a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication.

We're actively seeking talented individuals with a genuine passion for service to join our dynamic team. Discover the exciting career possibilities that await you with Pyramid Global Hospitality at SpringHill/TownePlace Suites Avon Vail Valley. Be a part of a team where your contributions make a difference in the guest

experience:

, and your journey towards a fulfilling career starts here!!

What you:

will have an

opportunity:

to do: Come grow with us! Exciting opportunities await at the brand new SpringHill & TownePlace Suites by Marriott Avon Vail Valley in beautiful Avon, Co! Join our dynamic team and be a part of creating a memorable guest

experience:

Pyramid Global is an international leader in hospitality and a place you can grow your career internally.

We offer:

competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other

benefits:

We are people focused with a CARE culture at the center of everything we do.

We offer:

all of our employees the following

benefits:

Highly competitive wages Free Parking Hotel room discounts and travel

benefits:

with the Marriott family of brands as well as Pyramid Global Hospitality Hotels 401K Plan with Employer Match The SpringHill & TownePlace Suites by Marriott Avon Vail Valley is an Equal

Opportunity:

Employer committed to a diverse and inclusive work environment.

EOE/AA.:

This position will remain open until filled. We are seeking Guest Service Agents for our Winter Season November 2025 through March 2026. We are looking for a highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.

While checking in, registering guests, the Guest Services Agent is a source of knowledge for the guest for everything

about:

the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous

opportunity:

for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust”

experience:

• Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs.

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies.

• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for? At least one year in a customer service role with high guest interaction A Valid drivers license with no major infractions for 6 months Hospitality industry

experience:

is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel. A strong desire to make an impact on other people An outgoing and engaging personality Excellent verbal communication

skills:

Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays

Compensation:

$23.00 - $23.00 Pyramid Global Hospitality is an equal

opportunity:

employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual

compensation:

packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of

experience:

, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs.

PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making

experience:

PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.