REP Retail Supervisor - Harry Potter: A Hogwarts Express Adventure

Job DetailsJob Location: Perris, CA 92570Position Type: SeasonalSalary Range: $21.00 - $21.00 HourlyTravel Percentage: Up to 25%Job Shift: AnyJob Title: Retail Supervisor – Harry Potter™: A Hogwarts Express Adventure Division/Department: Rail Events Productions (REP)/Front of House Reports To: REI Business Manager & AHR Retail Manager Type of position: Non-exempt/Hourly Employee Classification: Seasonal

Compensation:

$21.00/hr Job Summary The Retail Supervisor will primarily manage all event retail production aspects in coordination with the AHR Retail Manager and the local Front of House & Business Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees, and passengers.

The Retail Supervisor coordinates merchandising, inventory control, staff support and daily operations to deliver a seamless passenger

experience:

The Retail Supervisor will carry out

responsibilities:

with a strong sense of urgency, work well under pressure and demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor. Essential Duties and

Responsibilities:

Maximize profitability by managing daily staff duties, executing inventory controls including replenishment, stockroom controls, and receiving.

• Oversee daily fast-paced operations including all opening/closing processes and register management while ensuring 100% compliance with AHR Retail Team event standards.
• Maintain strict cleanliness, meet all safety protocols and show ready merchandising standards set by AHR Retail Team.

Cultivate a customer focused culture ensuring staff members deliver personalized service while driving sales.

• Lead staff training and inspire a high performing staff to deliver exceptional customer service, manage employee performance, and morale in a temporary and at times fast paced environment.
• Assist FOH Manager by ensuring the “Retail or F&B” staff is taking their proper breaks Become familiar with the product line and assist with load in and load out processes.
• Maintain consistent and transparent communication with the AHR Retail Team by providing retails updates, fulfilling requests for photos, participating in one-on-one meetings, onsite visits, and team calls to ensure alignment with all goals and standards.

Other duties as assigned

Qualifications:

Collaborative team player who is organized, reliable, detail oriented and a strong problem solver At least 2 years of retail sales or other applicable

experience:

is strongly preferred Prior

experience:

and a working knowledge of point-of-sales systems are a plus Proven ability to work alongside and provide leadership for the event staff Possess strong self-motivation and thrives while working independently under remote management Ability to communicate effectively orally and in written forms Physically capable of lifting heavy objects Work Environment Majority of work is performed onsite in an event space setting Varied schedule requiring evenings, weekends, and overtime Able to stand and walk on uneven or unsteady surfaces aboard a moving train Time spent in and around active railroad yard(s) What’s in it for you Serve others and create a world of make believe and magic Great industry pay and a chance to build upon your theater network and make lifelong connections Enrich and positively impact the

experience:

for all – big and small Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates Working on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory

experience:

is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding

experience:

s as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs.

We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Rail Events Productions, an American Heritage Railways subsidiary, is an Equal

Opportunity:

Employer. All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.

Qualifications: