Director of Store Operations

Randa Apparel & Accessories is one of the world’s leading fashion clothing and accessories companies, operating across 11 countries with a portfolio of 30+ iconic brands, including Haggar, Levi’s, Tommy Hilfiger, Calvin Klein, Totes, Isotoner, and Columbia Sportswear. With over 100 years of industry leadership, RAA continues to produce exceptional products and services, delighting customers and empowering partners worldwide. From the #1 dress pant brand in North America to the #1 belt and wallet, RAA sets the standard for excellence and innovation

We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.

Want to work at a diverse, equitable, & inclusive workspace where associates are encouraged to bring their true, authentic selves?

Apply today and fashion your future with RAA.

Key Responsibilities:

New Store Launch & Operational Build

• Lead pre-opening operations planning: readiness checklists, timelines, vendor coordination, equipment/fixture coordination, and go-live execution.
• Create and implement store SOPs (opening/closing, cash handling, returns/exchanges, safety, incident response, back-of-house routines).

Store Operations Management

• Oversee daily store operations to optimize service, speed, accuracy, productivity, and cost control.
• Build routines for inventory flow, stockroom organization, replenishment, cycle counts, shrink/loss prevention, and store-to-floor execution.

POS Ownership & Store Systems

• Own POS readiness: configuration support, testing, cashier workflows, returns/exchange rules, discounting/promo execution, and issue triage.
• Develop and maintain job aids and troubleshooting guides; coordinate fixes with internal/external partners.

Staffing, Scheduling, Training, and Performance Enablement

• Partner with leadership/HR to staff the store; support workforce planning and scheduling for coverage and productivity.
• Design and run training for store team members (customer experience, product knowledge, operational tasks, POS proficiency, safety).
• Embed the stores into the community

Cross-Functional Project Management & Stakeholder Leadership

• Serve as the operational project lead across stakeholders (Brand, Merchandising, IT/POS, Finance, HR, Facilities, Marketing) to deliver store capabilities and rollouts.
• Plan and manage pilots/rollouts of operational changes, including communication, training, and adoption planning.

Metrics, Reporting & Continuous Improvement

• Track operational KPIs (labor, transactions, conversion, shrink, inventory accuracy, returns, customer feedback) and implement improvements based on data.
• Identify opportunities to simplify work, reduce friction, and increase store team effectiveness.

Required Qualifications:

• 5+ years of experience in retail store operations, store management, or retail operations roles.
• Demonstrated ability to develop and implement operational procedures/policies and drive consistent execution.
• Strong working knowledge of POS systems and front-end store processes (knowledge of Shopify preferred)
• Experience with staffing, training, and scheduling in a retail environment.
• Proven ability to lead cross-functional projects with multiple stakeholder groups; strong communication and follow-through.
• Analytical skills: able to interpret store metrics and translate them into practical action plans.
• Experience supporting a new store opening or major store launch/reset.
• Experience executing monthly floor sets.
• Apparel retail experience (visual standards, merchandising collaboration, fitting room operations).
• Familiarity with store audio/content management (Spotify or similar) and brand experience guidelines.

Core Competencies

• Operational rigor (SOP mindset, attention to detail)
• Bias for action
• Mindset of collaboration
• Project management and stakeholder alignment
• Training and enablement focus
• Continuous improvement orientation
• Calm, effective decision-making in fast-paced environments

What we Offer:

• Competitive base salary.
• Hybrid work schedule.
• Company provided life insurance, short-term disability, long-term disability, and paid parental leave.
• Health, vision, and dental insurance options with low employee contributions.
• Commuter benefit plan.
• Optional supplemental life insurance, pet insurance, and accident & critical illness insurance are offered at a group discount rate.
• 401(k).
• Unlimited access to our award-winning online fitness and wellness program.
• A great place to work, fast-paced, with terrific career growth.