Director, AP Omni Channel Fraud and Supply Chain

Overview

REI Co-op is united in finding better ways to work. The goal is to help people find and enjoy the outdoors. When you work for the co-op, you do your best work. You also get support to live your best life. You help shape the future of the outdoors for people and the planet. This job helps REI succeed by supporting the co-op’s goals through fraud prevention, loss prevention, and risk management in all sales and supply chain channels. The Director of AP, Omni-Channel Fraud & Supply Chain manages the Omni-Channel Fraud team, Loss Analytics, and Supply Chain AP teams. The role focuses on reducing fraud risk, protecting inventory and financial assets, and improving support for replenishment and fulfillment operations.

This manager works with partners in Retail, Digital, Supply Chain, Legal, Finance, Technology, and Customer Support. The goal is to design and carry out strategies that prevent losses, enhance operations, and build member and customer trust. Models and acts in line with REI’s values and mission.

Responsibilities and Qualifications:

People Leadership Identifies and communicates key responsibilities, priorities, and success measures for the OCF, Loss Analytics, and Supply Chain AP teams.

• Provides coaching, direction, and leadership support to ensure alignment with REI’s mission and key business outcomes.
• Ensures employees adhere to legal, regulatory, and operational compliance requirements.
• Oversees training, development, and performance management of directly and indirectly supervised employees.
• Builds a high-performance team culture centered on collaboration, problem-solving, and innovation.

Champions diversity, equity, and inclusion within the team and across the enterprise.

Responsibilities:

• Manages the development and implementation of enterprise fraud mitigation and supply chain protection strategies.
• Oversees fraud analytics and reporting capabilities to monitor patterns, identify vulnerabilities, and recommend systemic improvements.

Directs enterprise investigations into fraud, theft, organized retail crime, and supply chain security issues.

• Builds and manages processes to prevent chargebacks, digital fraud, loyalty abuse, and omni-channel exploitation.
• Oversees security programs across replenishment and fulfillment operations, including DCs, 3PL partners, and transportation nodes.

Partners with Technology, Digital, and Finance to implement solutions (e.g., fraud detection tools, user behavior analytics, exception reporting).

• Ensures compliance with REI policies and applicable regulations regarding fraud, theft, and supply chain risk.
• Develops and manages the team’s annual operating and capital budgets.

Qualifications:

Bachelor’s Degree in a related field or equivalent work experience. 10+ years of progressive asset protection, fraud management, or related retail/supply chain risk experience, with 5+ years in leadership.

• Demonstrated success building and leading fraud prevention and loss analytics programs.

Distribution Center or Warehousing experience; familiarity with product movement through various channels preferred. Exceptional knowledge of fraud detection tools, analytics platforms, and operational risk management practices. Direct experience with fraud tools, payment systems, chargeback management, and/or exception-based reporting.

Ability to work effectively with different divisions and across the enterprise.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$140,300.00 - $238,600.00 per year