Reservation Sales & Ticket Representative II - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION:

The Reservation Sales & Ticket Representative II guides and provides support to the Sales and Customer Service team in a Reservations Sales and Customer Service Call Center. This position reports to Manager – Reservation Sales.

WHAT YOU WILL DO:

Responds to and resolves escalated member and guest concerns, handling highly complex situations using established policy and procedures to ensure a positive guest experience.

• Supports sales call center operation by taking member and guest calls selling SDZWA products and provide other departmental support as required.
• Maintains reservation and membership records accurately using established software to communicate and resolve customer service concerns.
• Assists with Reservation Sales Representative development.

WHAT WE ARE LOOKING FOR:

JOB EXPERIENCE:

Must have customer service and sales experience selling SDZWA premium and membership products. Bilingual Spanish language skills preferred.

EDUCATION AND CERTIFICATIONS:

High School Diploma Required.

SKILLS AND KNOWLEDGE:

Able to operate moderately complex computer software programs. Must have basic mathematical knowledge and acumen to process payments.

• Demonstrated ability to handle highly complex interpersonal situations with a high level of tact and diplomacy.

Able to communicate effectively both orally and in writing.

• Demonstrated ability to handle multiple tasks in an efficient manner.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER:

Free admission to the San Diego Zoo and the San Diego Zoo Safari Park Family Passes Complimentary Tickets Free Parking at the San Diego Zoo & San Diego Zoo Safari Park Local and In-House Discounts Employee Assistance Program Wellness Program

IMPORTANT DETAILS:

Location: San Diego, CA Position Type: Hourly Full-Time Non-ExemptPosition Hourly Rate: $23.60 Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.

San Diego Zoo Wildlife Alliance is a drug free workplace.