Job Details
Job Description
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us,
experience:
our caring culture, and enjoy work-life balance. Here, there’s no limit to
what you:
can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Service Center Representative- Blue Ash| Cincinnati, OH (In-Office ) 12pm -8pm or 3pm-11pm shift with rotating Saturdays 10am-6pm (Open) Service Center Representative Our teams thrive together! We collaborate onsite 5 days a week.
All candidates must live near our center of excellence: Our Blue Ash Office: 4445 Lake Forest Drive Suites 400 and 275 Blue Ash, OH 45242-3739 (This position is **only** available in this office) WORK SCHEDULE Monday-Friday: 12:00pm to 8:00pm Monday-Friday 3:00pm to 11:00pm Rotating Saturdays: 10:00am to 6:00pm ✨
What we:
offer: A stable, consistent work environment—both in-office and virtual A comprehensive training program to help you support employees and customers from some of the world’s most respected brands A dedicated mentor and manager to guide you every step of your career journey Career development and promotional opportunities as you take on new
responsibilities:
A diverse, all-inclusive
benefits:
package designed to support your mental, physical, financial, and professional well-being Your next big
opportunity:
starts here—are you ready to join us? PRIMARY PURPOSE: To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
ESSENTIAL FUNCTIONS and
RESPONSIBILITIES:
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Educates and informs the customer via multiple communication channels
about:
- documentation required to process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client
requirements:
and benefit plans documenting all required details of the call in a concise professional manner. Enters verbal and written application information that meets both the internal and external customer’s
requirements:
accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and
RESPONSIBILITIES:
- Performs other duties as assigned.
- Supports the organization's quality program(s).
QUALIFICATIONS:
Education:
& Licensing High school diploma or GED required. College courses preferred
Experience:
One (1) year customer service
experience:
or equivalent combination of
education:
and
experience:
required. Inbound call center
experience:
preferred.
Skills:
& Knowledge Knowledge of medical terminology Understanding of claims management Excellent oral and written communication
skills:
PC literate, including Microsoft Office products Strong organizational
skills:
Good interpersonal
skills:
Ability to multi task in fast paced environment Ability to support multiple clients across communication channels and utilize multiple systems simultaneously Ability to work in a team environment and/or independently Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this
description:
They are not intended to constitute a comprehensive list of functions, duties, or local variances.
- Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of
compensation:
for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual
compensation:
is influenced by a wide range of factors including but not limited to skill set, level of
experience:
, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (17.47 - 18.75). A comprehensive
benefits:
package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary
benefits:
Sedgwick is an Equal
Opportunity:
Employer and a Drug-Free Workplace. If you're excited
about:
this role but your
experience:
doesn't align perfectly with every qualification in the job
description:
, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of
skills:
, knowledge, and
experience:
You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting,
benefits:
administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
