Lead Patient Service Representative

• Lead Patient Service Representative

Looking to elevate your career? Join us!

Work Location: 7777 Forest Lane, Suite C-236, Dallas, TX 75230

Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 7:30am-4:00pm

The Lead Patient Service Representative is responsible for the operational excellence of the front desk. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the

• Lead Patient Service Representative impacts the profitability of the

organization.

Department Highlights:

• Strong team collaboration
• Compassion and empathy to our patients and the team
• Join an innovative team working toward making healthcare more accessible,

integrated, and reliable

Here is what you will need:

• Minimum of two years’ experience in healthcare or patient care required;

• High School diploma;
• Two years of healthcare registration or customer service experience

preferred;

• Basic knowledge of medical terminology preferred;
• Ability to read, write, and comprehend simple instructions and short

correspondence;

• Ability to apply common sense understanding to carry out detailed but

sometimes complex written or oral instructions;

• Ability to perform basic mathematic calculations: Ability to sit and/or stand

for long periods of time;

• Forms strong working relationships within the team;
• Strong computer skills using Microsoft Office Suite required;
• Prior supervisory experience preferred;

.

A Day in the Life of a Lead Patient Service Representative:

* Provide services and support for the following areas:

• Manages daily operations of the front desk.
• Verifies and or inputs patient information (demographic, insurance, and

patient contact information) into the system 100% of the time.

• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company

policies, guidelines and procedures.

• Trains new Patient Service Representatives and monitors front office
• processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationship

with team members as

• evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage

relative to budget and patient volume.

• Communicates team member coaching and counseling opportunities to Center

Director.

• Completes incident reports on an as needed basis.

Why Solis Mammography?

• A Great Place to Work for the fourth year in a row!

• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO,

Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

Qualifications:

At Solis Mammography, we save lives. We shape the future of women's health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care

is realized at every level of our organization.