Job Details
Job Description
Overview Would you consider yourself a night owl? Do you thrive in the stillness of the night while the world sleeps? If you are someone who enjoys the night time hours, numbers, and getting a firsthand look at how the day's business went - this position could be for you! As the Front Desk Night Audit, you will work at the Front Desk and provide friendly, efficient, and hospitable service during the overnight hours. In addition to being the main point of contact for guests during the night, you'll use your attention-to-detail to complete the night audit process, ensuring that one day of business is properly closed-out and the next day is set up for success.
Salary: $20.00/hour There's no place like Suncadia. A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.
Why join our team? It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.
Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more! A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
Travel is good for the soul: Experience destinations around the country with team member hotel discounts Growth: Opportunities for internal career growth and expansion Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old
*Some benefits may vary based on job status
Responsibilities:
- Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.
Verify and swipe credit cards for authorization using electronic acceptance methods.
- Handle cash, make change and balance an assigned house bank.
Post charges to guest rooms and/or house accounts as needed. Retrieve messages, mail, and facsimiles for guests as requested.
- Research and perform revenue audit function.
Upon completion of audit, input information into general ledger system. File paid invoices in night audit packs.
- Research and respond to charge inquiries on a timely basis.
Send copies of guest folios on a timely basis via fax or mail. File registration cards in suite number order. Notify guests of incoming faxes using the message function on the computer.
Qualifications:
High school diploma or GED Ability to work the overnight shift Ability to work weekends and holidays Minimum of 1-2 years of previous customer service experience Previous hotel front desk or accounting experience preferred Fluency in job related English, both verbal and non-verbal
- Provide legible communication and directions
Compute basic mathematical calculations (add, subtract, multiply and divide numbers) #SuncadiaResort
