The North Face logo

    Senior Manager, Operations

    The North Face
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    Job Details

    Location
    Jonestown, Pennsylvania, United States
    Posted
    2 days ago
    Job Type
    FULL_TIME

    Job Description

    At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. As a purpose-led, performance-driven company, we are committed to inclusion, diversity, equity, and action. So, before we get to the job details, take a minute to learn a little more

    about:

    us – our values and our culture - visit VF Careers or www.vfc.com. Our Jonestown Distribution Center plays a key role in delivering iconic VF Corporation brands to customers. We proudly support the distribution of Vans® and The North Face®, ensuring quality and speed from our state-of-the-art facility.

    What will you do? A day in the life of a Senior Manager, Operations at VF looks a little like this. You will oversee all Inbound, Processing, and Outbound functions while ensuring operational excellence across quality, service, cost, and safety. This is a key leadership role responsible for optimizing performance, developing talent, and supporting the success of the entire distribution center.

    Let’s break down that day-in-the-life a bit more.

    • Lead and direct the performance of all operational departments, ensuring productivity, accuracy, service levels, and budget targets are consistently achieved.
    • Develop, analyze, and report daily, weekly, and monthly KPI performance across all assigned operational areas.
    • Ensure strong collaboration and communication with planning, forecasting, logistics, sales, and other internal partners to support business growth.
    • Provide coaching, mentoring, and development to a team of operations managers and supervisors to build a best‑in‑class organization.
    • Drive cross‑departmental accountability for Operations Costs, Quality, Safety, and Service while supporting continuous improvement initiatives.
    • Oversee and validate reporting accuracy from Labor Management Systems, including associate efficiency, utilization, and attendance.
    • Ensure effective forecasting, staffing, onboarding, and training plans that support operational demands and seasonal business needs.
    • Lead compliance with operational processes and standards across Safety, Housekeeping, Ergonomics, Emergency Preparedness, and OSHA

    requirements:

    • Manage the hiring, development, performance management, and, when necessary, disciplinary processes for all team members within scope.

    What do you need to succeed? While formal

    education:

    in a related field is great to have, we are most interested in generally 10+ years of relevant

    experience:

    and strong distribution leadership capability. The foundation

    skills:

    you will need in this position are: 10+ years of related professional

    experience:

    with a minimum of 7 years in general distribution management, or an equivalent combination of training and

    experience:

    Strong knowledge of OSHA

    requirements:

    and safety best practices. Proven ability to lead, coach, and develop teams to achieve operational performance goals. Exceptional problem‑solving and analytical

    skills:

    with the ability to evaluate complex processes and implement improvements. Strong communication

    skills:

    with the ability to collaborate across multiple levels of the organization. Proficiency with Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

    • Follow‑through and accountability for all tasks and deadlines.

    There are also a few

    skills:

    that are not required but preferred. Bachelor’s degree in Supply Chain, Business, or related field.

    Experience:

    with WMS platforms such as PKMS, SAP, or Manhattan. Spanish language proficiency. Special Physical and/or Mental

    Requirements:

    Flexibility to work extended hours, including weekends, as business needs require. Ability to adapt in a fast-paced environment and lead teams effectively. What do

    we offer:

    you? At VF, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people.

    We offer:

    extensive development and growth opportunities for your current and future positions, a competitive

    compensation:

    package, and a strong

    benefits:

    package that includes medical, dental, vision, and 401(k). Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and

    what we:

    do. To learn more

    about:

    VF’s

    benefits:

    package, follow this MyVF

    Benefits:

    .com and click “Looking to Join VF”. To learn more

    about:

    VF’s Diversity and Inclusion efforts, go to www.vfc.com. Now WE have a question for YOU. Are you in? Hiring Range: $116,000.00 USD - $145,000.00 USD annually Incentive Potential: This position is eligible for additional

    compensation:

    awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional

    compensation:

    eligibility for this position will be provided during the recruiting and interview process.

    Benefits:

    at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVF

    benefits:

    .com and by clicking Looking to Join VF? Detailed information on your

    benefits:

    will be provided during the hiring process. Please note, our hiring ranges are determined and built from market pay data. In determining the specific

    compensation:

    for this position, we comply with all local, state, and federal laws. At VF, we value a diverse, inclusive workforce and we provide equal employment

    opportunity:

    for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

    If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance

    requirements:

    , including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records. With 40 years in the outdoor industry, The North Face® is the premier supplier of authentic, innovative and technologically advanced exploration apparel, footwear, equipment and accessories.

    We look for employees who help us stay on the cutting edge with their creativity and innovation. If this sounds like you, take a look through our open opportunities. We are an Equal

    Opportunity:

    Employer. Click here to see all VF job postings! VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment

    opportunity:

    employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

    VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of

    opportunity:

    , and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility

    requirements:

    under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations.

    If you need an accommodation or have any questions regarding this statement, please send your request to PeopleServices@vfc.com.

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