Experience Guide (Front Desk Associate)

Benefits:

Employee discounts Flexible schedule Paid time off 401(k) matching Free food & snacks

Opportunity for advancement:

• Training & development

Schedule / Expected Work Hours:

Ability to work flexible hours, including evenings, weekends, and holidays Hours of Operation: Sunday 10am-7pm, Monday-Saturday 9am-8pm Full and Part Time Hours Available

Benefits:

Health Insurance: Available for employees working 30+ hours per week. Accrued Paid Time Off (PTO) Free Massages 401(k) Retirement Plan: Eligible after 1 year of employment (for 30+ hrs/week employees) with employer contribution matching up to a set percentage. Monthly Sales Bonuses Flexible Scheduling

Complimentary Snacks

About Us:

The NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated under shared ownership. As one of the first NOW locations, we take pride in fostering a warm, supportive, and uplifting environment for both our guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected.

We genuinely value your professional growth and are committed to helping you expand your skills, confidence, and long-term success in the wellness industry.

We invite you to stop by for a tour, meet our team, and experience the atmosphere firsthand. Our current Massage Therapists would be happy to share what they love most about working at The NOW.

Our Values

At The NOW Midtown Raleigh & Wake Forest, our culture is built around connection, authenticity, and purpose. We believe that wellness begins within our team, and we live by these core values every day:

Kindness is Magic – We lead with empathy, compassion, and respect in every interaction. Everyone Belongs – Diversity and individuality are not just accepted, they’re celebrated. Stronger Together – We succeed through teamwork, collaboration, and genuine support for one another. Shared Effort, Shared Success – When one of us grows, we all grow. Collective effort creates collective achievement.

Commitment to Excellence – We take pride in delivering exceptional experiences and continuously striving to be our best. Job Summary The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities:

• Provide top-level service for guests and team members.

Warmly greet and check in guests. Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings. Accurately and effectively book, edit, and cancel massage appointments. Open/close the boutique each day according to standard operating procedures.

• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.
• Resolve guest issues.

Qualifications:

Sales and service-related experience preferred. Ability to be efficient and detail-oriented in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Strong communication skills, including actively listening, empathizing, and being the subject matter expert for all things The NOW

Enjoy working with people and possess a friendly and outgoing personality. Possesses problem-solving and troubleshooting skills. Must be a team player. Company Overview The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world. Compensation: $15.00 - $18.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.