AI Solution Lead

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive.

Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or

experience:

, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About:

the role Responsible for driving the design, delivery, and enterprise adoption of Agentic AI and Generative AI solutions. Partners closely with business stakeholders, engineering teams, and product owners to translate strategic priorities into scalable, production-grade AI solutions that deliver measurable value.

Key Accountabilities: AI Solution Leadership: Lead the AI engineering efforts at Trustmark and take full ownership of solution design, development, and delivery. Translate business problems into actionable AI architectures and solution blueprints - agentic workflows, tool integration, orchestration patterns, retrieval and RAG design, guardrails, observability.

• Work with InfoSec, Data and AI governance teams to establish frameworks for AI governance, ethical, and compliant AI development.

Act as a thought leader, influencing stakeholders on emerging AI paradigms and responsible AI practices. LLM Strategy: Define the strategy for model selection (Open vs Proprietary) fine-tuning, and RAG architectures to ensure domain specificity and data privacy. Technology Evaluation: Continuously evaluate emerging AI, GenAI, and agentic technologies, frameworks, and tools to propose innovative solutions and ensure the architecture remains current.

Solution Development & Integration: Independently design end-to-end solution architecture for AI systems integrating data, LLMs and multi-agent systems with existing applications and data sources. Own a focused portfolio of agentic and GenAI initiatives; ensure alignment to business strategy and enterprise AI roadmap.

• Create and maintain solution architecture artifacts, risk/issue.

Stakeholder Collaboration & Mentorship: Work closely with business stakeholders, engineers and other IT teams and partners to develop, test, and iterate on AI products. Product Delivery & Adoption: Build scalable industry strength AI solutions - including CI/CD pipelines, automated testing, version control for models/data.

• Establish comprehensive monitoring and observability frameworks to track AI system performance, cost-per-query, data/model drift, and potential anomalies in production environments.
• Collaborate with the enterprise AI Change Management and

Education:

teams to ensure impactful communication strategies to promote AI success stories and best practices.

• Lead the design and rapid prototyping of AI components to validate architectural approaches and showcase transformative capabilities to stakeholders.

Minimum Requirements:

Bachelor’s degree in computer science, Data Science, or a related technical field. 8+ years of

experience:

in AI/ML engineering with hands-on delivery in full stack development in production environments. Very strong

experience:

in building traditional AI/ML solutions including predictive modeling, NLP, optimization, and anomaly detection, with hands-on delivery in production environments. Evolving

experience:

with Agentic AI and Generative AI frameworks, including chat and voice-based applications, RAG, and working with leading LLMs and multimodal models. Very strong

experience:

in deploying full-stack software applications.

Experience:

with cloud platforms and MLOps practices for deploying and managing models in production. Strong expertise in deploying optimized performance tested scalable AI/ML solutions. Evolving

experience:

with agent orchestration frameworks such as LangChain, LangGraph, LlamaIndex, AutoGen, or equivalent, with a strong curiosity toward emerging agentic patterns and frameworks. Ability to present complex technical concepts to non-technical audience. Preferred: Multi-Agent System Design: Practical

experience:

in designing and orchestrating multi-agent workflows, defining agent roles, communication protocols, task decomposition, and integration automation tools such N8N. Proficient in Python, SQL, Spark, and cloud platforms (preferably in Azure or Databricks).

Experience:

in identifying core insurance workflows and applying process redesign approaches for maximizing AI value through process transformation. Knowledge in Microsoft Agentic framework. Insurance industry

experience:

The

compensation:

range for this role is (based on the corporate location in Lake Forest, Illinois): $135,291.00 - $251,255.00 per year The final salary offer will be determined based on factors such as location,

qualifications:

,

experience:

, skill set, and other relevant factors. This position may also be eligible for commission. We understand that

compensation:

is an important factor when considering a new

opportunity:

, and we strive to provide a competitive salary within the market. Brand: Trustmark Come join a team at Trustmark that will not only utilize your current

skills:

but will enhance them as well. Trustmark

benefits:

include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal

opportunity:

employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive.

Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives.

You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives. At Trustmark, you’ll be part of a close-knit team.

You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark

benefits:

from more than 100 years of

experience:

but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.