Taxi/Tour Bus Dispatcher - Grand Canyon South Rim

Overview

Live. Work. Explore. as a part of our Transportation team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Taxi & Tour Bus Dispatcher to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:

Dispatch Transportation personnel and equipment in a timely fashion to ensure expedient and accurate guest/tour pick up and transportation.

The Details:

Position Type: Full-Time, Year-Round Pay: $18.90 per hour

• Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style) Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Benefits and Perks:

Rec Center – Fitness Equipment, Computers, and Free WiFi Paid Day off on your birthday with restaurant & retail discounts Discounted mule rides Summer Property Olympics Free Grand Canyon Railway Train Rides Exclusive retail, lodging, and dining discounts at other Xanterra properties Generous benefit program for eligible employees

$350 Referral Bonus Program The adventure of a lifetime!

Responsibilities:

• Prepare/update dispatch Opera/Dashboard paperwork and assignments as needed.

Dispatch drivers and assign busses and/or taxis.

• Communicates with customers, e.g. pick times/dates and special requests or services.

Brief drivers on assignments and special duties as required.

• Communicate with the Williams Ticket Agent Staff & Transportation desks regarding sales, questions & ADA requests of all in park & GC Railway tours.
• Coordinate signed Opera/Dashboard receipts and tour orders with drivers, Transportation Desk personnel and if necessary, guests, for proper processing.

Brief new drivers on tour guide information and stops prior to dispatching on new assignments.

• Coordinate with Transportation Desk personnel on tour departures, late passengers and taxi requests.

Abide by Cash Handling Policies & Procedures Manual issued by Xanterra South Rim Accounting Department.

• Coordinate hiker transportation requirements.
• Assist Transportation Desk personnel in billing process for various or special tours.
• Update schedule for drivers based upon total tour counts from customers; and informs drivers of any schedule changes.

Complete daily monies reports/ledgers, deposits, etc. in Opera/Dashboard. Complete daily paperwork, e.g. Daily tour counts Log, Opera Daily Log, daily payroll report, timecards, etc. Other duties as assigned by the Transportation Manager, Transportation Director, or Executive Director or Operations.

• Communicate information on operations with other Dispatch personnel if assignment(s) fall on their work duty.
• Work with National Park Service Dispatch on communications involving emergencies.

Other duties as assigned.

Qualifications:

Exhibit excellent verbal communication skills with ability to provide explicit instructions and directions. Must also possess excellent analytical and problem solving skills. Ability to use radio communication equipment. Must possess accurate knowledge of the Grand Canyon region and transportation services provided in the region; with ability to accurately communicate such information to Transportation personnel and guests alike.

Must be willing to accept and work overtime hours as assigned, which may include hours before and/or after scheduled shift, and day(s) off. Possess ability to successfully accomplish assignments in an intense fast paced working environment.

• Participate in ongoing leadership and training classes as offered by the Training & Development Department.

Ability to utilize logic, reasoning and diplomacy in handling employee and/or guest complaints and concerns relating to the dispatching of tours, equipment and/or schedules. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.