Guest Registration Supervisor (2026)

Job Details Level: Experienced Job Location: Estes Park Center - Estes Park, CO 80511 Position Type: Seasonal Jobs Salary Range: $15.81 - $16.81 Hourly Travel Percentage: Negligible Job Shift: Any Job Category: Administration

POSITION SUMMARY:

Detailed job knowledge of Guest Services operations. Duties include PBX operations, Front Desk operations, and Income Audit transactions. This is a seasonal, supervisory position. Shifts may include the AM shift, PM shift, coverage of a manager shift, and the Relief Night Audit overnight shift.

OUR CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We count on our staff to provide extraordinary experiences for our guests and for each other and we expect constant demonstration of our core values of caring, honesty, respect, responsibility and faith.

ESSENTIAL FUNCTIONS:

Operate Property Management Software, a PBX multi-line switchboard, and a base radio

• Handle cash accurately and responsibly

Become familiar with the property layout and information about the region, including Rocky Mountain National Park Understand the basic responsibilities of all shifts

• Work with and help supervise Guest Registration seasonal staff

Assume responsibility and delegate authority to co-workers when management is absent

• Assist in training new front-desk staff

Be an on-the-job mentor for all seasonal staff in the Guest Registration department

• Handle interactions with upset guests when needed

Apply good accounting principles in reviewing and reconciling daily financial transactions, which include tasks such as verifying balanced transactions and running end-of-day reports Accurately communicate in verbal and written forms (including the appropriate completion of emergency and incident reports, service logs and emails), to management regarding task completion, concerns and significant events that occurred during the shift

Appropriate and timely handling of emergencies

• Review and understand computer-generated reports and be able to update Excel spreadsheets and logs

All other duties as assigned, including working in other departments as required

REQUIREMENTS/QUALIFICATIONS:

• Demonstrate the ability to fluently read, write and speak English

Must be able to work flexible days and shifts. This also includes weekends, nights, overnights, and holidays. Must also have the ability to rotate shifts and fill in for staff when needed

• Update and help develop training programs for the Guest Registration department

Have excellent communication skills and customer-service skills Capable of problem-solving and working under pressure in a stressful environment

• Manage and account for large amounts of daily income

Must meet acceptable criminal background-check standards Flexibility and reliable attendance. This position generally fills in when the year-round night auditor and relief night auditor cannot cover one or more night-audit shifts. The employee must provide advance notice as much as possible if unable to work assigned shifts, and must regularly arrive on time for shift

Able to work alone and remain alert between the hours of 11:00 PM and 7:00 AM, several nights a week if necessary, including weekends and holidays Use good judgment and initiative addressing emergencies and contacting support resources when appropriate

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions Uphold the YMCA of the Rockies Mission, policies, and programs Commitment to diversity, equity, inclusion, and anti-racism is required Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional

• Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff

Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment Must meet acceptable criminal background check standards Bilingual English/Spanish is a plus All other duties as assigned

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Able to work in a shared office environment Comfortable working alone in a large building overnight Able to remain calm and use good judgment during stressful events, such as medical emergencies, and to summon/coordinate appropriate resources when needed

The noise level in the work environment is usually low to moderate but may be high at times Be able to lift 50 pounds or more up and down stairs; move around the property without tiring at an altitude of 8000 feet Stamina to mostly stand during an 8-hour shift Be able to bend, stoop, kneel, walk, and vacuum

Be able to shovel snow off sidewalks around the building in cold weather outdoors Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Qualifications: