We’re hiring: Cruise Director, based in Africa
At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!
OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.
OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around
immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.
4 CORE VALUES:
A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.
Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.
U: We believe in UNITY, and prioritize effective teamwork.
A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.
Sounds great – what’s the role in a nutshell?
The task of the Cruise Director is to communicate and delegate functions in order to ensure the service on board. Leadership is essential in order to exert a healthy influence on the personnel in charge. As a result, the ratings for the given service obtain high scores, evidenced in the comment cards.
Your passion is:
- Facilitate communication and information exchange among the te onshore offices and the ship to ensure smooth information flow.
- Demonstrate effective leadership in managing personnel.
- Collaborate with the captain to plan upcoming voyages.
- Coordinate with the kitchen staff to ensure seamless food service operations.
- Oversee the staff's execution of their assigned roles and responsibilities.
- Conduct a comprehensive welcome briefing for passengers.
- Maintain awareness of guests' dietary restrictions and preferences.
- Supervise the dinner service to uphold high-quality standards and guest satisfaction.
- Solicit feedback from guests regarding their service satisfaction.
- Verify the accuracy of the full guest list.
- Prepare operational reports detailing any incidents or issues as they occur.
- Take responsibility for closing consumption records within the Point of Sale (POS) system.
- Greet and welcome guests after each excursion.
- Inquire about any specific requirements or preferences from guests.
- Supervise the guide's program briefing to ensure it is effectively communicated to guests.
- Establish effective coordination and communication among different managers.
- Ensure comment cards are readily available for guest feedback.
- Oversee special offers in the boutique.
What are we looking for?
- Technical or Bachelor’s Degree in Administration, Hospitality or Tourism Management.
- Must be a PADI Open Water Diving Instructor
- 3 years of work experience in the luxury hospitality or cruise industry.
- Proven track record of leadership with a minimum of 2 years of experience.
- English proficiency or native level, Spanish and French is a plus.
- Proficient in computer skills and numeracy.
- Competence in swimming.
- You enjoy speaking and sharing your knowledge with customers.
- Customer Service capabilities, able to deal with a variety of clients and strong multi-tasking skills.
- Attention to detail and ability to plan ahead.
Why You'll Love Working With Us:
- Competitive salary and benefits package.
- Be part of an award-winning, worldwide company at the forefront of technological innovation.
- Collaborate with a passionate and dedicated team.
- Make meaningful contributions that drive our company's success.
Apply Now and Let's Shape the Future Together!