At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Our L.L.Bean Retail Store located in Tuscan Village is currently searching for a Department Lead for their store located in Salem NH.
Position Purpose: Responsible for all facets of brand presentation in assigned area, sales floor service, and salesfloor rep training. Maintains brand presentation standards including visual merchandising execution, promotional and pricing strategies, and daily replenishment routines. Accountable for maintaining an organized back of house areas ensuring product is easy to find and move to the sales floor. Drives sales rep training efforts with a focus on achieving results through the delivery of world-class customer service.
Responsibilities:
Brand Presentation
Delivers an inspiring brand presentation. Inspires the customers to buy our products through good merchandising decisions. Drives routines to ensure store presentations are full and sized while maintaining impeccable brand presentation standards
Demonstrates strong business and merchandising acumen communicating effectively about the business leveraging data to influence merchandise decisions.
Executes all marketing efforts and strategies per directive including markdowns, promotions, and events.
Sales Floor Service and Rep Training
Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objective
Understands and drives all facets of a seamless omni-channel customer experience. Comfortable using all forms of technology.
Acts as a trainer for the rep team creating formal and informal training moments within the store leveraging company training tools and personal knowledge. Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.
People Leadership
Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
Recommends adjustment to staffing levels/schedules to meet work requirements.
Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
Provides in the moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process
Values and works collaboratively and respectfully across a variety of differences among team members and customers.
Total Store Accountability
Aids in the achievement of all financial measures as well as area specific metrics.
Key holder as required serving as a potential opener/closer for the store
Acts as a Leader on Duty Drive sales and service engagement by coaching Reps for improvement in the moment
May assist in the interviewing process and provide input into hiring decisions.
Contributes to Peak planning preparation and readiness.
Leverages knowledge and strengths to foster growth and development of the team
Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level: 2-Year Associates Degree
Years of Experience: 2+
Skills and Qualifications:
Prior relevant experience desired
Demonstrated ability to lead teams
Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of background
Excellent organizational, time management, and communication skills
Systems knowledge and exposure a plus (POS, Word, Excel)
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.