At onefinestay, we open doors to the finest homes and villas in the most desirable
destinations and deliver one-of-a-kind service to both guests and homeowners around
the world. The company launched in London in 2010 and became part of Accor in 2016. With
each memorable stay, we deliver a level of personal service and professional hospitality
unmatched in the private rental industry.
The operation’s department is front and center to deliver these experiences, being responsible for the preparation of each home prior to each booking, maintaining them during the stays, and leaving it back the way we found it for the owners once the guests leave.
Role purpose
You're responsible for the day-to-day duties of delivering our operational responsibilities, working closely with our Operations Manager, by using a number of platforms and techniques to ensure everything is ready for our guests and delivering any additional service obligations, plus maintaining our homeowner's trust.
You'll be looking after a wide range of tasks, with our US Operations Manager in support, reliable and responsible for all daily tasks of our operations. Working as a team to ensure perfect execution of all duties is critical, so you’ll need to be ready to jump in and help where required.
As a member of the Los Angeles business unit, you’ll also contribute to continuous improvement initiatives and strategic planning work with city colleagues and support functions.
Duties and responsibilities
- Operations delivery - You will play your part in the complete operations resource and onboarding, looking for areas where improvements can be made as well as providing support to the existing processes. You will ensure the resource of our operations always advocates the onefinestay brand.
- You will be responsible for overseeing all home preparations before and after stays, as well as any maintenance issues that might arise during bookings, making sure to uphold the company's high service standards throughout.
- You will be responsible for greeting guests to the homes when they arrive.
- You will be the person responsible for all warehouse operations (managing inventory, preparing all items for bookings etc)
- You will take specific care to represent the company with great professionalism when interacting with guests, homeowners and partners.
- Team player - You’ll be part of a team that will require you to work autonomously while also supporting the company’s other departments in Los Angeles..
- You’ll understand that reaction times (SLA) and cost efficiency can be at odds and help maintain this accordingly..
- Supporting the manager and team on discrete projects as required.
- This position will require you to use your personal vehicle to and from properties and to work regular business hours with the flexibility to work after hours as needed
Requirements
- Experience with a high-end or luxury product and operations, anything related to accommodation or the travel industry is a bonus.
- You have a track record of delivering within an operational business.
- You are proactive and take ownership of your responsibilities.
- Good organisational skills and ability to work autonomously as well as in collaboration with the US Operations manager.
- Ambitious and results-driven with a love of achieving high-level operations.
- This role is fast-paced, and tasks and aspects can change. You are flexible, adaptable and amenable to change.
- Dynamic and responsive.
- Good team-building and problem-solving skills.
- Good commercial awareness is a bonus but not required.
- Sound judgement and decision-making skills, even under pressure.