Year Round
COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
WHAT WE OFFER
- Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
- Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Paid parental leave of up to 6 weeks for eligible employees
- Commuter benefits (Denver employees only)
- Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood
For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact. Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.
POSITION SUMMARY
As a leader in the Ski Industry, Alterra Mountain Company seeks a highly motivated, experienced, enthusiastic and knowledgeable individual for the role of Field Sales Administrator. Qualified candidates will have a few years of experience in resort sales, substantial knowledge of North America’s ski industry and the outdoor industry in general, and provide insight and support to a team of Field Sales Agents. This role will represent Alterra and be one of the main points of contact for the Field Sales team.
Among other qualities, the Field Sales Administrator will demonstrate their ability to execute daily office tasks with efficiency and care, including such tasks as identifying, developing and maintaining long-lasting outdoor industry business relationships, working with event and industry contacts, attentively and considerately handling customer questions and concerns, budgeting and payment processes, assisting in the development of sales initiatives, and managing the day-to-day procedures and processes necessary for the execution of successful group, corporate and wholesale programs.
Responsibilities and Duties
Core Responsibilities:
- Serve as one of the main point of contact for Ikon Pass Domestic Wholesale.
- Serve as main point of contact and email liaison for Ikon Pass Group sales.
- Serve as main point of contact and email for Ikon Pass Corporate sales.
- Compile, monitor and track weekly sales via promo code of Ikon pass for wholesale, group and corporate sales.
- Work with 3rd parties on customer service issues related to Ikon pass wholesale, group and corporate sales.
- Manage the time sheets and expense of Field Sales Event staff.
- Travel and assist booking travel for the Field Sales Agents at events as necessary.
- Develop and maintain new and existing industry relationships.
- Build depth and working knowledge of Alterra’s operations, goals, and vision with the purpose of aligning sales objectives to assist in achieving that vision.
- Utilize Delphi to enter details and sales for corporate, group and wholesale programs.
- Continuously develop leadership abilities and problem-solving skills.
- Develop networking opportunities by active participation in the outdoor community/industry professional associates, activities and events.
Day to Day Duties:
- Regular contact with the Field Sales Team(s), industry contacts, and customers, including:
- Team meetings, scheduling, and supply logistics.
- Outreach and conducting meetings with potential new industry partners.
- Considerately and effectively resolve issues brought by concerned customers.
- Occasional directing phone calls to customers regarding sales of the Ikon Pass.
- Assist in the preparation of sales and other reports in a timely manner.
- Assist the Field Sales Manager with administration of department activities and budget as needed.
Qualifications and Skills
- High school diploma or equivalent required; Associate’s or bachelor’s degree in business, Marketing, or related field preferred
- Minimum 3 years' experience in an administrative, sales support, or customer service role in a professional office setting.
- Experience in a sales environment is a strong plus and / or any equivalent combination of education, training, or experience
- Eagerness to learn, adapt, and problem solve.
- Strong communication/people skills.
- Ability to easily relate to customers and industry contacts.
- Proven ability to close sales.
- Ability to effectively handle complaints and concerns.
- Ability to delegate tasks, motivate Field Sales Agents, and resolve internal conflict.
- Proven leadership skills and an open willingness to learn how to become an even better leader.
- Positive attitude and patience.
- Professional/lived experience proactively marketing, communicating, and driving sales in a culturally competent manner to a broad range of audiences and new/emerging markets, including to underrepresented communities
- Technological skills – D365, RTP, AMP, inContact, Delphi, Outlook, MS Word, Excel and efficient operation of various Ikon tablet/laptops and their associated technologies.
The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Denver area base hourly pay range: $21.15 - $29.33 per hour
Application Deadline: This position is open and still accepting applications.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Alterra Mountain Company and its affiliates are equal opportunity employers.