Global B2B Coordinator

JD: Global Platform Coordinator - B2B Digital Commerce

Position Overview

We are seeking a dynamic Global Platform Coordinator to serve as the critical bridge between our global digital platform team and regional operations. This role is essential to our ongoing digital transformation and will be instrumental in scaling our B2B commerce capabilities across global markets. The successful candidate will combine technical expertise with business acumen to drive platform adoption, optimize regional performance, and ensure seamless integration between global platform capabilities and local market needs.

Key Responsibilities

Global Platform Integration & Product Collaboration

• Serve as primary technical and functional contact between global platform team and regional IT/operations teams
• Partner with B2B product team to gather regional business requirements and translate them into product roadmap priorities and feature specifications
• Collaborate with B2B product managers to validate regional product requirements, user stories, and acceptance criteria
• Monitor regional system integrations (pricing, inventory, fulfillment) to ensure data accuracy and system reliability
• Lead integration quality assurance initiatives to maintain optimal system performance
• Provide regional market insights to B2B product team for competitive analysis and product positioning

Regional Enablement & Training

• Develop and deliver comprehensive platform training programs for regional sales teams, customer service, and operations staff
• Create and maintain platform documentation, best practices guides, and training materials tailored to regional needs
• Partner with regional teams to onboard new B2B customers to the platform, providing technical expertise and guidance
• Establish centers of excellence for platform utilization within regional markets

Performance Optimization & Product Intelligence

• Track and analyze platform performance metrics specific to assigned region(s)
• Identify optimization opportunities and collaborate with B2B product team on enhancement roadmaps and feature prioritization
• Generate insights from platform usage data to drive strategic decision-making and inform product development
• Participate in B2B product team sprint reviews, backlog grooming, and feature validation sessions
• Conduct regional user acceptance testing for new product features and platform updates
• Implement continuous improvement processes for platform efficiency and user experience

Customer Success & Product Feedback

• Proactively work with high-value regional customers to maximize platform adoption and identify enhancement opportunities
• Collaborate with regional sales teams and B2B product team to develop platform-driven growth strategies
• Facilitate feedback loops between regional customers and B2B product development teams
• Support complex B2B customer implementations and customizations in partnership with product team
• Serve as regional voice in B2B product team customer advisory sessions and user research initiatives
• Document and communicate regional customer use cases and success stories to inform product marketing and development

Required Qualifications

Education & Experience

• Bachelor's degree in Business, Engineering, Information Technology, or related field
• 5-7 years of experience in B2B commerce, platform management, or business systems
• 3+ years of experience in cross-functional collaboration with global and regional teams
• Demonstrated experience in digital transformation initiatives

Technical Competencies

• Strong understanding of B2B e-commerce platforms, APIs, and system integrations
• Proficiency in data analysis tools and platform analytics (SQL, Excel, BI tools)
• Experience with ERP systems, CRM platforms, and order management systems
• Knowledge of web technologies, cloud platforms, and SaaS solutions
• Familiarity with agile development methodologies and project management tools

Business & Communication Skills

• Proven ability to translate technical requirements into business language and vice versa
• Exceptional cross-cultural communication and collaboration skills
• Strong project management capabilities with experience managing multiple stakeholders
• Customer-facing experience with enterprise B2B clients
• Ability to work effectively across time zones and virtual team environments
• Experience collaborating with product management teams in agile development environments
• Strong user advocacy skills with ability to represent regional customer needs in product decisions

Industry Knowledge

• Understanding of B2B commerce best practices and emerging digital trends
• Knowledge of global trade, supply chain, and distribution challenges
• Familiarity with regulatory compliance requirements across different markets
• Experience in manufacturing or cycling industry preferred but not required

Preferred Qualifications

• Master's degree in relevant field
• Professional certifications in platform management, project management (PMP), or business analysis
• Experience with Salesforce, SAP, Oracle, or similar enterprise platforms
• Previous experience in global technology companies or digital-first organizations
• Multilingual capabilities aligned with regional assignments
• Experience in change management and organizational transformation

Key Success Metrics

• Regional platform adoption rates and user engagement scores
• System integration uptime and data accuracy metrics
• Customer onboarding time reduction and success rates
• Regional revenue growth attributed to platform optimization
• Training program effectiveness and user satisfaction scores
• Cross-functional collaboration effectiveness ratings with B2B product team
• Quality and impact of regional requirements and feedback delivered to product team
• Regional customer satisfaction scores and product feature utilization rates

Growth & Development Opportunities

This role offers significant growth potential as our organization continues its digital transformation journey. The successful candidate will gain exposure to cutting-edge B2B commerce technologies, global business operations, and strategic platform development. Career progression opportunities include senior platform management roles, global digital strategy positions, and regional leadership opportunities.

Working Environment

• Global role with regional focus requiring collaboration across multiple time zones
• Hybrid work environment with travel requirements (15-25% domestic/international)
• Fast-paced, transformation-oriented culture with emphasis on innovation and continuous improvement
• Direct exposure to executive leadership and strategic platform decisions

This position is designed to evolve with our digital transformation and will remain critical to our success in the competitive B2B commerce landscape over the next 2-3 years and beyond.