Global Travel Concierge

Market America, a Global Product Brokerage and Internet Marketing company that specializes in One-to-One Marketing, is seeking an experienced Global Travel Concierge for our Travel & Events Team.

Position Summary

Manages complex individual and corporate and personal travel program for employees, executives, and VIPs, including air, ground service, and living accommodations. Has staff responsibility. 2-3 yrs of luxury travel experience for HNWI Preferred.

Essential Duties and Responsibilities

• Books travel including air, hotels, cars, VIP services, etc.
• Solid knowledge of native Sabre
• Good understanding of complex international airfares, including routing, fares and pricing, and travel documentation requirements
• Proficient in issuing tickets, ticket exchanges and refunds
• American Express Platinum/Centurion card or Virtuoso-level leisure experience
• Preferable CTA, CTC or CTIM designations
• Familiar with Concur Expense
• Comfortable with concierge services including dining, entertainment/show tickets, ground transportation
• Position involves 24x7 accessibility to executives
• Monitor flights of executive travelers using any available resources, such Flight Stats or FlightAware
• Extensive domestic and advanced International geography knowledge.
• Knowledge of unique requirements for car hire and private jet/FBO locations.
• Negotiates travel vendor contracts and relationships to ensure cost-effectiveness.
• Manages travel processes to ensure high level of customer service.
• Researches and resolves issues to ensure smooth travel operations.
• Determines effective alternatives to adapt to immediate changes in travel plans.
• Coordinates VIP itineraries, and ensures that personal effects arrive at destination on time.
• Creates and implements departmental best practices and policies to improve efficiencies.
• Remains current on travel industry to identify trends and cost savings.
• Handles travel refunds.
• Advises employees and management on travel-related requirements.
• Manages corporate travel credit cards and provides monthly reconciliation and reporting.

Education and Experience

� Bachelors degree in Business, Hospitality, Travel, Tourism, or related field.

� Five to seven years experience in corporate and VIP travel including charter planes, international travel services, ground transportation

� Five to seven years experience in corporate travel and staff supervision.

� Or combination of education, skill, and experience.

Skills

� Proficient use of MS Office Products, Sabre, and Internet.

�High levels of organization, coordination, English speaking, reading, and writing; active listening; critical thinking; monitoring; negotiations, judgment, evaluation, service orientation, problem solving; troubleshooting; attention to detail; and time management.

Market America offers competitive salary and generous benefits, including health, dental, vision, life, short and long-term disability insurance, a 401(k) retirement plan with company match, and an on-site health clinic.

Qualified candidates should apply online. This position will work onsite based in our Greensboro NC offices. Sorry, we are not able to sponsor for this position.