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Reservation Agent

Mainsail Property Management
Full-time
On-site
Tampa, Florida, United States

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

The Reservation Agent will assist prospective guests with planning and booking their next stay at one of our hotel or resort properties. This person will provide exceptional service and educate our guests on all aspects of Mainsail Lodging & Development. This will be a hybrid position that is based out of our Tampa Home office, with some days in office and some worked remote. Training will be done fully in the office. Our reservation office is open 7 days a week, and candidates must be flexible to work a 5-day schedule within the office hours.

Reservation Sales Agent

  • Hybrid (some days in office, some from home)
  • $18/Hour
  • Schedule can be the same each week, once we establish which 5 days’ work best
  • Marriott Associate (Explore) Rates throughout the entire Marriott Portfolio
  • Complimentary overnights at our local properties to understand what you are selling

This position requires you to live within driving distance of Tampa, Florida.

In office training, then we can switch to Hybrid (some days in the office, some days remote) if preferred.

What you have  

  • Highschool diploma or equivalent degree 

  • 6 months experience in hotel or reservations setting 

  • Excellent working knowledge of excel software 

  • Strong communication skills, both verbal and written 

  • Ability to multitask and work in a fast paced environment 

  • Excellent phone and email etiquette 

  • Experience collaborating and working with members of different teams within an organization 

  • Experience with Microsoft applications 

  • Preferred experience with MARSHA, Opera, Lightspeed, and Escapia PMS 

  • A sense of ownership in everything you do, and ability to take initiative 

 

What you’ll do  

  • Determine the guest’s needs and provide detailed hotel and vacation rental benefits and features.  

  • Identify and resolve customer service issues. Use all resources provided as well as communicating with internal staff to ensure that guest issues are resolved or directed to the appropriate resource 

  • Meet or exceed expected performance standards. To include quality assurance measured goals via Navis CRM 

  • Provide excellent customer care while exceeding expectations 

  • Utilize solid judgment, product knowledge, technical knowledge, problem solving, and customer service skills to ensure that service and fulfillment of contractual requirements are achieved and maintained 

  • Align with Sales to provide supporting service 

  • Book the highest revenue possible while meeting the needs of our guests and the goals of the company 

  • Maintain knowledge property offerings and resort familiarity 

  • Participate in ongoing training and stay abreast of updates related to various programs and processes, organizing and keeping all resources available for efficient reference 

  • Other necessary duties as reasonably assigned by manager 

 

Physical Demand  

  • Ability to sit or stand for extended periods of time  

  • Ability to bend  

  • Ability to lift, pull 50 lbs  

  • Ability to communicate clearly  

  • Ability to work long hours as needed  

 

Mental Demands  

  • Make sound judgments quickly  

  • Work on multiple tasks, making appropriate progress towards deadlines  

  • Able to work independently, take direction, and provide direction to others  

  • Manage differing personalities within the property, the resort, and the community  

  • Maintain the highest degree of confidentiality  

  • Ability to work effectively in stressful, high pressure situations  

  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary  

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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