Inside Sales Support Associate III

DO WHAT YOU LOVE!

Unique Vacations, Inc. -- an affiliate of the worldwide representative for Sandals Resorts and Beaches Resorts -- is seeking a forward-thinking Inside Sales Support Specialist III to join its remarkable Miami-based, in-house team. 

WHO ARE WE?

Unique Vacations, Inc. is an affiliate of the worldwide representative of Sandals Resorts and Beaches Resorts. We provide exclusive, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which guests have come to adore for 40 years and counting for Sandals & Beaches Resorts. 

You can learn more about the brands we represent by visiting www.sandals.com and www.beaches.com. 

We are ever-dedicated to our customers, vendors, and our most precious commodity -- our TEAM! At Unique Vacations, Inc. we know our company is most powerful when everyone can make their mark. When you do what you love, you will be empowered to create the future that you want!

APPLY, CREATE, IMPACT:

If you’re ready to make an impact on one of the world’s most renowned hospitality brands, we invite you to apply for the Inside Sales Support Specialist III via our career portal: http://www.uvcareers.com/

JOB DESCRIPTION:

The Inside Sales Support Associate III works closely with Management and Inside Sales to carry out the organization’s mission as well as help ensure long-term growth and sustainability for the Sandals and Beaches Brand. This person will work closely with, collaborate and provide support to the Outside Sales team as well as the day-to-day activities of the Department.  The Inside Sales Support Associate III will directly report to the Senior Manager, Inside Sales. 

The Inside Sales Support Associate III serves as the direct contact between travel advisors and Unique Vacation, Inc., Sandals and Beaches Resorts. He/ She will assist other members of the sales team by handling remote interactions with customers. Maintaining customer satisfaction is their primary goal, and they spend much of their time responding to inquiries, helping with issues, and providing updates on requests while looking for new sales opportunities. This position requires great attention to detail and ability to research issues in a timely and accurate manner. The Inside Sales Support Associate III must update on a regular basis information communicated on calls or provided in the company’s customer relationship management software.

The Inside Sales Support Associate III builds relationships with our travel partners by proactively following up on their satisfaction with company services and addressing inquiries and concerns. As our travel partner’s main point of contact with the company, they’re responsible for relaying information and coordinating with internal teams to solve issues. This individual, beyond updating customers about ongoing requests, is also responsible for making sure that requests are implemented on time, which may involve working with other employees and departments to ensure quick delivery of services.

The Inside Sales Support Associate III, in addition to being an all-around asset to the Inside Sales team and Management is responsible for a variety of key functions and initiatives. He/ she is knowledgeable on principles and processes for providing customer service.  This role serves as subject matter expert in specific responsibilities of the role. 

The Inside Sales Support Associate III must be comfortable with a fast-paced, high-pressure environment. He/ She is a serious sales professional who is focused on self-development and excellence. You have the motivation necessary to create open and effective communication channels, while delivering the value of our platform as the best on the market.

JOB ROLES AND RESPONSIBILITIES:

• Serve as direct contact between travel advisors and Unique Vacations, Inc. /Sandals and Beaches Resorts.
• Address any travel advisor inquiries regarding our programs, products, etc.
• In addition to being an all-around asset to the Inside Sales team and Management, our Inside Sales Support Associate III is responsible for the following key functions and tasks, however not limited to;
  • Compliance
  • Processes & Handles the Car Wrap Program
  • Co-Op reimbursements
  • Workshop backup
  • Media Valet confirmations
  • Caribbean Night Incentives
  • Manage Lady Sandals
  • Process Day Passes
  • TA FB Verifications
  • Process Travel advisor Personal Incentive Program (PIP) requests
• Assist travel advisors with pre and post booking issues.
• Process brochure orders for travel advisors.
• Manage Inside Sales Mailbox.
• Monthly travel advisor competition report.
• Share marketing initiatives on our product with travel advisors.
• Represent the Inside Sales department at events generated by Unique Vacations, Inc.
• Maintain a thorough knowledge of the resorts (new and existing), policies and promotional information to efficiently serve our customers.
• Actively involve with the Inside Sales loop and other possible phone campaigns.
• Provide BDM with important information for successful sales call. 
• Compile various data into reports for Directors upon their request.
• Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed.
• Available to assist/complete various projects.
• May be asked to cover for a BDM at a weekend event; may receive an incentive. The Company reserves the right to modify this requirement at any time.
• Other duties, tasks and assignments, as needed, required or assigned.

COMPETENCE REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Excellent customer service skills.
• Computer literate.
• Ability to travel as required
• Must maintain proper travel documents up to date in order to travel internationally
• Sales experienced preferred.
• Knowledge of the travel industry preferred.
• Excellent organizational skills.
• Excellent follow-up skills.
• Customer Service within a call center experience a plus.
• Customer service skills necessary to effectively and professionally respond to requests.
• Demonstrated customer issue resolution experience required, via phone preferred.
• Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred.
• Excellent communication skills required.

EXPERIENCE: 

Outlined below are the academic qualifications and length and type of experience deemed necessary by Unique Vacations Inc. in order to perform the role of Inside Sales Support Associate III competently.

• Education: Bachelor’s degree (B. A.) or any equivalent combination of education and work experience in Business Management or Hospitality.
• Experience: 2-3 years -experience in inside and/or outside sales role, sales planning and sales strategy. 
• Experience with Luxury brand and/or travel industry preferred.
• Experience working in all MS Office programs.

BENEFITS:

We offer a full benefits package including:

• Health
• Dental
• Vision
• Employer paid life insurance, STD, and LTD
• Sick days
• Vacation days
• 9 Holidays
• Tuition assistance
• Parental leave
• 401K plan with a company match

Additional perk: After 6 months of continuous employment, you may visit the resorts we represent at a discounted rate.

Once you visit one of the properties, you will not only experience the best of what the brand has to offer but you will get to see first-hand what makes us so passionate and most of all so “Unique”.

ABOUT UNIQUE VACATIONS:

Unique Vacations Inc. is an affiliate of the worldwide representative of Sandals and Beaches Resorts – exclusively providing, marketing, public relations, advertising, promotions, and creative services to showcase the Luxury Included experience, which the guests have come to adore for 40 years and counting for Sandals and Beaches Resorts. 

Designed for couples in love, Sandals Resorts boasts 18 Luxury Included resorts located on the Caribbean’s best beaches in Jamaica, Bahamas, Barbados, Antigua, Curaçao, St. Lucia, St. Vincent and Grenada. The family-friend resorts for everyone, Beaches Resorts offers three magnificent locations in Jamaica and Turks & Caicos.  

We are headquartered in sunny South Florida – a hop, skip and a jump from the glorious Caribbean islands. 

Learn more about the brands we represent at www.sandals.com and www.beaches.com.