Lead Tour Guide

We are seeking a passionate and experienced Lead Tour Guide to oversee and enhance tour operations across multiple facilities. This pivotal role ensures an exceptional visitor experience by delivering engaging, informative tours and managing all aspects of visitor services. The Lead Tour Guide will be instrumental in optimizing tour operations, leading a team of guides, and implementing process improvements to elevate guest satisfaction.

Key Responsibilities:

• Deliver engaging and informative guided tours, ensuring a high level of visitor interaction and satisfaction.
• Oversee and coordinate all aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
• Lead, train, and motivate a team of tour guides to maintain exceptional tour quality and professionalism.
• Analyze tour processes and visitor feedback to identify opportunities for improvement.
• Develop and implement enhancements to streamline operations and create a seamless, memorable experience for guests.
• Serve as the primary point of contact for visitor inquiries and concerns, ensuring swift and effective resolution.
• Collaborate with cross-functional teams to incorporate educational content and marketing initiatives into tour programs.

Qualifications:

• Demonstrated experience as a tour guide or in a visitor services management role.
• Strong leadership abilities with experience in team coordination and training.
• Excellent communication, public speaking, and interpersonal skills.
• Strong organizational and time management abilities with keen attention to detail.
• Critical thinking skills and the ability to develop creative solutions for process improvements.
• A passion for delivering engaging, educational, and memorable visitor experiences.
• Open to recent retirees with computer skills or current college students with a strong interest in visitor engagement.